VeriCall® Technology
Enterprise-grade call verification and spoof detection for contact centers.
VERICALL® TECHNOLOGY - SERVICE VALUE
OPERATIONAL EFFICIENCY
Lower handle time and associated costs for Green calls. Increase calls that self service in the IVR.
IMPROVED CALL EXPERIENCE
Offer a personalized call, reduce friction, expand IVR options, and encourage callers to self-service.
FAST, FLEXIBLE INTEGRATION
Light-weight API and responsive support team can deploy in as little as 10-12 weeks.
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CLIENT CASE STUDIES
TOP U.S. FINANCIAL INSTITUTION1
The API was very simple to hook into. Next Caller was very responsive. It only took three months for the implementation to be completed; this included design, API integration, testing and update cycles. VeriCall® scoring is very effective. After 2 years, management is pleased with Next Caller’s stability, reliability, cost, and effectiveness.
20
x
RETURN ON INVESTMENT
30
secs
SAVED ON “GREEN” CALLS
12
weeks
TO FULL INTEGRATION
Download the Data Sheet
TOP U.S. TELECOM SERVICE PROVIDER2
The API was very simple to hook into. Next Caller was very responsive. It only took three months for the implementation to be completed; this included design, API integration, testing and update cycles. VeriCall® scoring is very effective. After 2 years, management is pleased with Next Caller’s stability, reliability, cost, and effectiveness.
25
%
INCREASE IN SELF-SERVICE
>1
min
SAVED ON “GREEN” CALLS
CSAT
SCORE IMPROVEMENT
1. Inscoe, S. (2020) Next Caller Improves FI Call Center Fraud Preventions, Customer Experience, and Cost, Aite Group
2. Inscoe, S. (2020) Next Caller Improves Customer Service in Contact Centers via Spoofing Detection, Aite Group
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