Your Guide to Detecting and Preventing Banking Fraud
The Federal Trade Commission (FTC) reported that in 2023, consumers lost more than $10 billion to fraud. Additionally, a YouGov survey revealed that more than
Phone Scams to Watch Out For in 2025
Phone scams can be a serious source of problems for many businesses, including contact centers. Unfortunately, employees are often the most vulnerable part of the
7 Contact Center Trends We Expect to See Throughout 2025
Contact centers have changed significantly in the past two decades, considering the sheer amount of new technologies that have been introduced. Now, we stand on
View by category
Popular Blogs
The Impact of Deepfakes on Journalism
Misinformation is not a new issue, but the rise of AI-generated content, in written, video, audio, and image formats, has brought it into a new
The Fraudster Playbook: How to Hack Into Your Call Center with Ethical Hacker Samy Kamkar
In today’s fast-paced digital world, fraudsters are becoming more sophisticated, finding creative ways to bypass security measures and wreak havoc on businesses. One of the
4 Types of Retail Fraud & How to Spot Them
Retail fraud is a significant challenge for businesses today due to the substantial financial losses and delicate balance to maintaining customer satisfaction and trust. In
How Voice Security Can Enhance Retail Loss Prevention
Retail loss prevention is a critical aspect of managing a successful retail business. As retail crime continues to evolve, more than traditional loss prevention methods
How M&T Bank Upgraded from a Legacy Authentication System to a Modern Cloud-Based Solution
“Advanced” call center authentication methods have been around for over a decade, with some early leaders in voice biometrics launching offerings 20 years ago. And
How Does Audio Deepfake Detection Work?
What is audio deepfake detection? Deepfakes pose a serious threat to cybersecurity. Companies are scrambling to protect their customers’ data against such emerging threats. That’s
Integrate Fraud Mitigation and Deepfake Detection with Amazon Connect
Written in collaboration with Bennett Borofka, Partner Solutions Architect at Amazon Web Services. Is your contact center vulnerable to fraud attacks? In Pindrop’s 2024 Voice
Interspeech 2024 Paper Covers Improved Spread-Spectrum Watermarking of Speech
Background Digital audio watermarking received a great deal of attention in the early 2000s as a means of protecting the intellectual property of digital media
Research on Audio Deepfake Source Tracing Accepted at Interspeech 2024
Audio deepfakes created by advanced text-to-speech (TTS) and voice conversion (VC) systems are increasingly prevalent as more easy-to-use commercial and open-source tools become available. On
Technology Integrations with Key Partners to Support Growth
About Pindrop® Technology and integrations Here at Pindrop, our technology recently analyzed our 5 billionth inbound customer phone call,1 another significant milestone in our 12-year history