Multifactor Authentication and Fraud Detection with Our Five9 Integration

Robocalls, as defined by Tech Target are “automated telephone calls that deliver a recorded message,” often using caller ID spoofing to deceive recipients. Caller ID

Replay attacks pose a significant threat to a system’s security. They operate maliciously or fraudulently by repeating or delaying user communication. Their simplicity is their

According to BAI Banking Outlook: 2024 Trends, banks’ top priorities in 2024 include growing deposits, acquiring new customers, and enhancing customers’ digital experience. BAI is

Artificial intelligence, a key player in call centers, accelerates repetitive tasks and can create a seamless experience for agents and customers. In a recent survey

Call centers take thousands of calls each day, and even the tiniest of slip-ups could result in negative reviews and loss of goodwill.  Managing call

Contact centers are under significant pressure to manage calls efficiently, especially as volumes begin to rise. Customer authentication is obviously a big priority and is

Productive agents are able to take on more calls, satisfy client asks faster, and improve your CSAT scores, all of which ultimately result in improved

Efficiency plays a critically important role in providing quality service. When someone picks up the call and contacts customer service, they’re technically looking for a

Pindrop is at the forefront of voice security innovation, especially in combating the sophisticated threats introduced by deepfake technology. We’re proud to present the Pindrop®

Singapore will increase security regarding deepfake scams in the future. Dr. Tan Wu Meng (Jurong GRC) said the issue of deepfakes is a serious matter