Your Guide to Detecting and Preventing Banking Fraud
The Federal Trade Commission (FTC) reported that in 2023, consumers lost more than $10 billion to fraud. Additionally, a YouGov survey revealed that more than
Phone Scams to Watch Out For in 2025
Phone scams can be a serious source of problems for many businesses, including contact centers. Unfortunately, employees are often the most vulnerable part of the
7 Contact Center Trends We Expect to See Throughout 2025
Contact centers have changed significantly in the past two decades, considering the sheer amount of new technologies that have been introduced. Now, we stand on
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Testing authentication systems against deepfake vulnerabilities at Top Tier US Bank
Voice biometric authentication systems were neither designed nor operationalized to protect against the sophisticated deepfakes attacking call centers today. It’s paramount that every call center
Pindrop and Respeecher Join Forces to Help Keep Voice Cloning Away from Harmful Uses
Pindrop, a leader in voice security and deepfake detection solutions, has joined forces with Respeecher, a leading provider of voice cloning solutions, to promote the
Pindrop® Pulse identifies patterns of deepfake attacks in call centers
Deepfakes are no longer a future threat in call centers. Bad actors actively use deepfakes to break call center authentication systems and conduct fraud. Our
Unveiling Our Latest Innovation – Pindrop® Pulse for Audio Deepfake Detection
In a world where threats from Generative Artificial Intelligence continue to advance at an unprecedented pace, the need for robust cybersecurity solutions has never been
3 Reasons Why Pindrop Detects Deepfakes Better than Humans
Humans are unable to detect over a quarter of deepfake speech samples. New research from UCL has found that humans could only detect artificially generated
Pindrop Reveals TTS Engine Behind Biden AI Robocall
In a groundbreaking development within the 2024 US election cycle, a robocall imitating President Joe Biden was circulated. Several news outlets arrived at the right
7 Proven Ways to Reduce Costs in a Contact Center
Call centers are perceived as cost centers in larger organizations, especially support-oriented ones. This means that when an economic downturn hits, most businesses look to
How Voice Authentication Solutions Help Cut Contact Center Costs
Voice authentication solutions are becoming increasingly popular in contact centers around the country. While they are generally used for security purposes, voice authentication systems can
Active vs. Passive Authentication – Which One is Best?
Modern contact centers rely on both active and passive voice authentication to mitigate fraud risk and improve productivity. However, it’s important to understand that the
Deepfake Attacks in 2024: What You Need to Know
Deepfakes have already disrupted the consumption of mass media as we know it. Scammers are creating deepfakes of popular celebrities and famous figures in a