Multifactor Authentication and Fraud Detection with Our Five9 Integration

Call centers are generally busy spaces, with a cacophony of calls and noises heard throughout the floor. It’s very different from a conventional working space,

In a groundbreaking development within the 2024 US election cycle, a robocall imitating President Joe Biden was circulated. Several news outlets arrived at the right

Call centers are perceived as cost centers in larger organizations, especially support-oriented ones. This means that when an economic downturn hits, most businesses look to

Call centers are generally at a higher risk of security breaches, given the sheer volume of data that they deal with on an everyday basis.

Voice authentication solutions are becoming increasingly popular in contact centers around the country. While they are generally used for security purposes, voice authentication systems can

Modern contact centers rely on both active and passive voice authentication to mitigate fraud risk and improve productivity. However, it’s important to understand that the

Deepfakes have already disrupted the consumption of mass media as we know it. Scammers are creating deepfakes of popular celebrities and famous figures in a

While emerging AI technologies bring increasing challenges in detecting bad actors, and concern from your consumers, the reality is that most of your callers are

Phone scams have evolved considerably in the past few years, especially as malicious actors have begun to incorporate new technologies into their scams.  Today, phone

Biometric spoofing is a common tactic used by scammers to manipulate biometric traits in order to impersonate innocent targets. Plus, with deepfakes that are becoming