Your Guide to Detecting and Preventing Banking Fraud
The Federal Trade Commission (FTC) reported that in 2023, consumers lost more than $10 billion to fraud. Additionally, a YouGov survey revealed that more than
Phone Scams to Watch Out For in 2025
Phone scams can be a serious source of problems for many businesses, including contact centers. Unfortunately, employees are often the most vulnerable part of the
7 Contact Center Trends We Expect to See Throughout 2025
Contact centers have changed significantly in the past two decades, considering the sheer amount of new technologies that have been introduced. Now, we stand on
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Redefining the Future of Authentication with Audio-Based ANI Validation
While emerging AI technologies bring increasing challenges in detecting bad actors, and concern from your consumers, the reality is that most of your callers are
How Phone Scams Work (and How Call Centers can Protect Themselves)
Phone scams have evolved considerably in the past few years, especially as malicious actors have begun to incorporate new technologies into their scams. Today, phone
Preventing Biometric Spoofing with Deepfake Detection
Biometric spoofing is a common tactic used by scammers to manipulate biometric traits in order to impersonate innocent targets. Plus, with deepfakes that are becoming
7 Questions About Deepfake Consumer Sentiment Answered
In our recent report with Voicebot.ai, over 2,000 U.S. consumers were surveyed about their knowledge and feelings around deepfake and voice clone technology. Amit Gupta,
Voice Phishing: How to Protect Yourself from Phone-Based Scams
Voice phishing, often referred to as vishing, is a deceptive technique that cybercriminals employ to trick individuals into giving personal and sensitive information over the
The Benefits of Biometric Liveness in Fraud Detection
Biometric authentication was once the most robust security measure. It used hard-to-impersonate biological traits like fingerprints to verify identity. However, nowadays, biometric authentication is not
Evolving Your Cybersecurity Approach: 4 Questions Answered
According to Verizon’s Data Breach Investigations (DBIR) Report, business email compromise attacks have almost doubled across their incident data, accounting for 50% of incidents. This
What is Biometric Liveness Detection and Why Is it Important?
With the rise of deepfakes and sophisticated identity spoofing, it’s becoming increasingly difficult for companies to ensure that the person on the other end is
How Voice Authentication Secure Contact Centers Against Replay Attacks
An increasing number of contact centers and organizations that offer support are now relying on voice authentication software to reduce their cyber threat surface. Fraud
How Voice Biometric Authentication is Eliminating Passwords
It’s time to say goodbye to passwords! As voice authentication continues to gather steam across numerous verticals, we can likely expect it to become the