Your Guide to Detecting and Preventing Banking Fraud
The Federal Trade Commission (FTC) reported that in 2023, consumers lost more than $10 billion to fraud. Additionally, a YouGov survey revealed that more than
Phone Scams to Watch Out For in 2025
Phone scams can be a serious source of problems for many businesses, including contact centers. Unfortunately, employees are often the most vulnerable part of the
7 Contact Center Trends We Expect to See Throughout 2025
Contact centers have changed significantly in the past two decades, considering the sheer amount of new technologies that have been introduced. Now, we stand on
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4 Surprising Findings in our New Deepfake and Voice Clone Consumer Report
AI-manipulated media can come in multiple forms. Pindrop’s newly released Deepfake and Voice Clone Consumer Sentiment Report (October 2023) categorizes deepfake technology in various ways,
How Does Deepfake Detection Work?
Deepfakes use a form of artificial intelligence called deep learning to make images of fake events or videos appear natural. These can entail creating fake
4 Steps to Understanding How Biometric Liveness Detection Prevents Spoofing
Biometrics is the automated recognition of individuals using unique characteristics of one’s identity to do so. The most common spoofing attack is within emails, but
Does Watermarking Protect Against Deepfake Attacks?
Recent leaps in the field of generative AI, in combination with a plethora of available data, has resulted in numerous tools that are able to
Fight AI with AI: Stop Contact Center Fraud with Pindrop on Google Cloud
Fraudsters are using AI to attack your call center. Fight back with smart caller authentication from Pindrop on Google Cloud In today’s complex threat environment,
7 Questions Answered for Better Protection Against Deepfakes
Deepfakes, capable of mimicking anyone’s voice with remarkable realism, have emerged as a real threat to businesses and consumers. Fraudsters can now use technology to
Three Top Types of Fraud & What to Do When It Happens
Every year since 2003, October has been recognized as Cyber Security Awareness Month (CSAM). In honor of this year’s CSAM, we wanted to cover the
Escape Legacy Authentication: A Secure Path to Cloud-Based Solutions
Amid the ever-evolving landscape of call center security, customers have long been trapped with legacy voice authentication platforms, where they established a base of voice
Strengthening Cybersecurity Defenses: How Pindrop’s Technology Could Have Prevented the MGM Breach
In today’s digital age, the ever-present threat of cybersecurity breaches looms over businesses, reminding us of the need for robust security measures. One recent incident
Evaluating Your Defense Strategy Against Deepfakes: Top 4 Factors to Prioritize
In the rapidly evolving landscape of cyber threats, the escalating prominence of deepfake attacks demands a comprehensive technical response. As organizations grapple with the complexities