Using AI to Combat Healthcare Fraud
AI continues to attract attention in almost every field. Since the release of ChatGPT, we’ve been caught in a race to introduce AI in every industry possible. However, AI safety has continued to garner a lot of attention, aided in no part by President Biden’s signing of the Executive Order on AI Safety. For instance, […]
3 Mysteries About Deepfakes and What Your Company Can Do About It
Pindrop recently hosted a webinar on Voice Theft and How Audio Deepfakes Are Comprising Security on Tuesday, March 5th. Top C-suite execs from Pindrop shared their research and insights on how Pindrop Pulse is leading the battle against deepfakes with its latest technology. As we’ve seen in the media recently, Generative AI continues to advance […]
3 Reasons Why Pindrop Detects Deepfakes Better than Humans
Humans are unable to detect over a quarter of deepfake speech samples. New research from UCL has found that humans could only detect artificially generated speech 73% of the time. This also appeared to be consistent on our recent webinar: Are you smarter than a 5th Generation Deepfake engine? where we tested our audience’s ability […]
10 Important Call Center Metrics & KPIs to Track in 2024
Call centers are generally busy spaces, with a cacophony of calls and noises heard throughout the floor. It’s very different from a conventional working space, and given the nature of the work, it’s important that businesses continue to use key performance indicators (KPIs) to determine performance. But, with so many different metrics to track, from […]
7 Proven Ways to Reduce Costs in a Contact Center
Call centers are perceived as cost centers in larger organizations, especially support-oriented ones. This means that when an economic downturn hits, most businesses look to reduce costs by scaling down contact center operations first. However, that doesn’t have to be the case. Contact centers play a critical role in offering support to customers and making […]
The Biggest Security Threats Facing Contact Centers in 2024 And How to Deal With Them
Call centers are generally at a higher risk of security breaches, given the sheer volume of data that they deal with on an everyday basis. Most contact centers operate in heavily regulated industries, ranging from finance to healthcare, and manage sensitive information, including credit card details, social security numbers, sensitive customer information, and more. Needless […]
How Voice Authentication Solutions Help Cut Contact Center Costs
Voice authentication solutions are becoming increasingly popular in contact centers around the country. While they are generally used for security purposes, voice authentication systems can help contact centers cut costs considerably in the long run. In the following paragraphs, we’ll explain how contact centers can save significantly on operational expenditures. How do Voice Authentication Systems […]
Active vs. Passive Authentication – Which One Should You Choose in 2024?
Modern contact centers rely on both active and passive voice authentication to mitigate fraud risk and improve productivity. However, it’s important to understand that the underlying technologies between the two are vastly different. In this article, we will discuss both active and passive authentication, explain how they work, and compare the two to determine which […]
Deepfake Attacks in 2024: What You Need to Know
Deepfakes have already disrupted the consumption of mass media as we know it. Scammers are creating deepfakes of popular celebrities and famous figures in a bid to defraud innocent individuals on multiple platforms. And, as we head into 2024, an election year, the looming threat of deepfakes is only going to get worse. It’s imperative […]