Redefining the Future of Authentication with Audio-Based ANI Validation
While emerging AI technologies bring increasing challenges in detecting bad actors, and concern from your consumers, the reality is that most of your callers are good callers. The customer experience for legitimate callers should not be punished as a side effect of efforts to find the fraudsters in the haystack. That’s why we keep innovating […]
How Phone Scams Work (and How Call Centers can Protect Themselves)
Phone scams have evolved considerably in the past few years, especially as malicious actors have begun to incorporate new technologies into their scams. Today, phone scams are a lot more advanced than ever before, and it’s pertinent for call center agents and for organizations to understand how they work. In this post, we are going […]
Preventing Biometric Spoofing with Deepfake Detection
Biometric spoofing is a common tactic used by scammers to manipulate biometric traits in order to impersonate innocent targets. Plus, with deepfakes that are becoming prevalent (we’re already seeing scammers use deepfakes to impersonate popular celebrities), it’s becoming increasingly difficult to protect against biometric spoofing. However, while biometric spoofing poses a serious issue, deepfake detection […]
7 Questions About Deepfake Consumer Sentiment Answered
In our recent report with Voicebot.ai, over 2,000 U.S. consumers were surveyed about their knowledge and feelings around deepfake and voice clone technology. Amit Gupta, Pindrop’s VP of Product, Research & Engineering and Bret Kinsella, Voicebot.ai’s Founder and CEO sat down in a webinar to discuss the key findings in the report. Below you’ll find […]
Voice Phishing: How to Protect Yourself from Phone-Based Scams
Voice phishing, often referred to as vishing, is a deceptive technique that cybercriminals employ to trick individuals into giving personal and sensitive information over the phone. We will explore voice phishing, its definition, how it operates, common variations of voice phishing scams, and, most importantly, how you can identify and prevent these attempts to protect […]
Phone Scams to Watch For in 2024
Phone scams can be a serious source of problems for many businesses, including contact centers. Unfortunately, employees are often the most vulnerable part of the business. If an employee does not know about potential phone scams, they may struggle to keep confidential data safe. Most phone scams usually have some common traits. Learning how to […]
The Benefits of Biometric Liveness in Fraud Detection
Biometric authentication was once the most robust security measure. It used hard-to-impersonate biological traits like fingerprints to verify identity. However, nowadays, biometric authentication is not all secure. Fraudsters can bypass the authentication with 3D-printed masks, fake fingerprints, and eye replicas. Biometric liveness detection helps seal the vulnerability of traditional biometric authentication. This security algorithm uses […]
Evolving Your Cybersecurity Approach: 4 Questions Answered
According to Verizon’s Data Breach Investigations (DBIR) Report, business email compromise attacks have almost doubled across their incident data, accounting for 50% of incidents. This study looked at 16,312 security incidents, of which 5,199 were confirmed data breaches. We tuned in to hear Will Gordy, Director of Workplace Collaboration and Customer Experience at Verizon, and […]
What is Biometric Liveness Detection and Why Is it Important?
With the rise of deepfakes and sophisticated identity spoofing, it’s becoming increasingly difficult for companies to ensure that the person on the other end is who they claim to be. Identity verification has always been of paramount importance in sensitive industries like finance and security, but as fraud becomes more convoluted, it’s imperative that organizations […]