How Voice Authentication Secure Contact Centers Against Replay Attacks
An increasing number of contact centers and organizations that offer support are now relying on voice authentication software to reduce their cyber threat surface. Fraud is rife amongst contact centers, with bad actors relying on numerous techniques to try and fool agents. Companies that don’t use voice authentication software are exposed to many types of […]
How Voice Biometric Authentication is Eliminating Passwords
It’s time to say goodbye to passwords! As voice authentication continues to gather steam across numerous verticals, we can likely expect it to become the next mode of authentication, with users being able to authenticate themselves using their voice instead of a random passcode. But how does it work and what are the benefits? Let’s […]
4 Surprising Findings in our New Deepfake and Voice Clone Consumer Report
AI-manipulated media can come in multiple forms. Pindrop’s newly released Deepfake and Voice Clone Consumer Sentiment Report (October 2023) categorizes deepfake technology in various ways, from static (i.e., text, printed, written) to dynamic, which can have audio and even video elements. Regardless of the technology and how it’s delivered, deepfakes are AI-manipulated digital media in […]
How Does Deepfake Detection Work?
Deepfakes use a form of artificial intelligence called deep learning to make images of fake events or videos appear natural. These can entail creating fake photos from scratch that seem authentic, using voice skins, or even voice clones of public figures. Deepfakes are becoming a severe issue in many industries. However, with deepfake detection, companies […]
4 Steps to Understanding How Biometric Liveness Detection Prevents Spoofing
Biometrics is the automated recognition of individuals using unique characteristics of one’s identity to do so. The most common spoofing attack is within emails, but there are many others as fraudsters get more savvy to replicate one’s identity. And in a recent study, 80% of hacking-related breaches still involve compromised and weak credentials. So what […]
Fight AI with AI: Stop Contact Center Fraud with Pindrop on Google Cloud
Fraudsters are using AI to attack your call center. Fight back with smart caller authentication from Pindrop on Google Cloud In today’s complex threat environment, businesses must navigate a delicate balancing act of delivering engaging, timely, and relevant customer experiences while ensuring these interactions are highly secure. This has become incredibly challenging with the rise […]
7 Questions Answered for Better Protection Against Deepfakes
Deepfakes, capable of mimicking anyone’s voice with remarkable realism, have emerged as a real threat to businesses and consumers. Fraudsters can now use technology to impersonate others with shocking accuracy, leading to brand damage, financial losses, and more. But how can businesses protect themselves and their customers against these threats? We tuned in to Pindrop’s […]
Three Top Types of Fraud & What to Do When It Happens
Every year since 2003, October has been recognized as Cyber Security Awareness Month (CSAM). In honor of this year’s CSAM, we wanted to cover the three top fraud types and what you can do when they happen. Fraud can occur when you least expect it and is changing so quickly that it’s essential to stay […]
Strengthening Cybersecurity Defenses: How Pindrop’s Technology Could Have Prevented the MGM Breach
In today’s digital age, the ever-present threat of cybersecurity breaches looms over businesses, reminding us of the need for robust security measures. One recent incident that has grabbed headlines and drawn attention to these vulnerabilities is the September 2023 data breach at MGM Resorts International. In this blog post, we will delve into the details […]