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Deepfakes and the Escalation of Political Conflict

Deepfakes and the Escalation of Political Conflict Imagine watching a political candidate deliver a controversial speech or a world leader engaging in an incendiary conversation only to discover none of it was real. This is the unsettling reality of political deepfakes, which are becoming increasingly common. We were already living in an era where facts […]

How Deepfakes Are Impacting Public Trust in Media

Deepfakes, unfortunately, are not just a technological novelty—they may be changing our relationship with the media.  But how exactly are deepfakes impacting public confidence in the media, and what can we do to counter this increasing threat? Deepfakes are impacting trust in the media by fueling misinformation and societal polarization. One important way to address […]

The Impact of Deepfakes on Journalism

Misinformation is not a new issue, but the rise of AI-generated content, in written, video, audio, and image formats, has brought it into a new light. A few decades ago, misinformation in journalism meant someone had to craft a well-thought-out lie, publish it in a journal, and disseminate it to the target audience. Now, all […]

The Fraudster Playbook: How to Hack Into Your Call Center with Ethical Hacker Samy Kamkar

In today’s fast-paced digital world, fraudsters are becoming more sophisticated, finding creative ways to bypass security measures and wreak havoc on businesses. One of the most alarming tactics on the rise is the use of deepfakes to exploit call centers, a growing concern across industries. During a recent webinar hosted by Pindrop, Detecting Deepfakes: How […]

4 Types of Retail Fraud & How to Spot Them

Retail fraud is a significant challenge for businesses today due to the substantial financial losses and delicate balance to maintaining customer satisfaction and trust. In this comprehensive article, we will explore various types of retail fraud, their impact on businesses, and how to detect them. We’ll also delve into the role of voice security technology […]

How Voice Security Can Enhance Retail Loss Prevention

Call center agent wearing a headset and sitting in front of a computer. Other contact center agents can be seen in the background.

Retail loss prevention is a critical aspect of managing a successful retail business. As retail crime continues to evolve, more than traditional loss prevention methods are needed. One of the top forms of e-commerce fraud in 2022 was phishing. Phishing is when a fraudster sends a message via text or email that looks legitimate but […]

How Does Audio Deepfake Detection Work?

What is audio deepfake detection? Deepfakes pose a serious threat to cybersecurity. Companies are scrambling to protect their customers’ data against such emerging threats. That’s why deepfake detection has become of paramount importance, especially in industries where customer authentication is necessary, such as contact centers. Given the inherent risks related to identity verification in contact […]