Introducing Industry-First, Real-Time Fraud Look-Back Technology for Call Centers
For 13 years Pindrop® Protect has been at the forefront of call center security by analyzing +1.5B calls annually, detecting 3M fraud calls and helping prevent +$2B in fraud losses.1 Pindrop has achieved this success through rapid innovation such as the industry’s largest confirmed fraudster data consortium, award-winning deepfake detection2 and multi-factor fraud detection including […]
3 Steps to Protect Call Centers in Retail from Refund Abuse Fraud
As e-commerce and the retail industry continue to grow, so does the number of fraudsters who take advantage of the flexible and customer-friendly methods crucial to their success. An astonishing $100 billion was the price U.S. retailers paid in 2023 alone. How is this happening and increasing over time? More importantly, how can these fraudsters […]