Solutions Engineer (Sales Engineer)

UK: London

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do 

• Act as a subject matter expert for Pindrop’s expanding portfolio of solutions.
• Generate new license revenue by engaging with the account’s technical team to drive toward a technical win.
• Advise organizations on improvements to their IVR, call center and fraud operational processes with the use of Pindrop technologies.
• Develop and deliver presentations to articulate technical concepts relevant to each specific account’s environment, such as solution scope, size, integration / API flows, and business case / ROI.
• Conduct product demonstration to customers/partners and lead successful proof of value (POVs)
• Acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends, and technologies in order to demonstrate market leadership.
• Collaborate with Customer Success solution engineers to build Statements of Work (SOWs) and other technical documents.
• Lead responding to customer RFP/RFI/RFQ documents, coordinating with others across the organization as needed.
• Work closely with Account Executives to develop a territory and per-account strategy and accurately forecast technical opportunity details within Salesforce.com.

Who you are

• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set: 

• 10+ years of sales engineering experience, closing $1M+ deals.
• Proven successful selling of very large, complex deals with many moving parts.
• Excellent presentation and communication skills with executive presence and confidence.
• Technical background with specific experience in call center technology within Banking, Brokerage, Insurance, and Retail market sectors.
• Experience with contact center solutions is required, including voice network design, authentication, WFM, call recording, fraud management, or enterprise speech processing solutions.
• A relentless self-starter that drives toward objectives while managing multiple competing priorities and specific deadlines.
• Desire and passion to work at an early-stage, high-growth company.
• Fearless, thoughtful, clear and transparent, curious and inquisitive, open-minded, and persistent.
• A Winner and A Fighter: does not take no for an answer – doesn't accept things as they are – asks not why but why not.

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence – but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

Within 30 days you’ll

• Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers
• Introduction to Global SE team and completing initial onboarding training
• Learn basic solution value and pitch
• Complete demo bootcamp
• Begin weekly coaching with SE Mentor and SE Director

Within 60 days you’ll

• Learn solution technical components, including call capture, cloud platform and APIs
• Begin deep dives into product/feature mix and competitive differentiation
• Understand data product-level data flows and security
• Begin shadowing Sr SE’s in customer meetings & Sales team calls
• Gain familiarity with Pindrop’s sales process and the tools that support it

Within 90 days you’ll

• Progressing to active sales support engagement, paired with an Account Executive and backed by Global SE team members
• Complete a full view of cross-functional engagement so that you know our place in the larger team and how to get things done

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and thus the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive salary
• Company holidays and company-wide rest days
• Unlimited paid time off
• Remote-first culture – including initial and monthly work from home allowance
• Annual professional development and learning budget
• Pick your own Apple MacBook Pro
• Pension scheme & salary exchange option
• Medical and Dental insurance/Private Health care
• Life Insurance and Critical Illness Insurance
• Flex schedules
• Best in class tools and tech stack
• Fun activities to celebrate our accomplishments as a team

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate – We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life – We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence – We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company – Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference – Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

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