Your Guide to Detecting and Preventing Banking Fraud
The Federal Trade Commission (FTC) reported that in 2023, consumers lost more than $10 billion to fraud. Additionally, a YouGov survey revealed that more than
Phone Scams to Watch Out For in 2025
Phone scams can be a serious source of problems for many businesses, including contact centers. Unfortunately, employees are often the most vulnerable part of the
7 Contact Center Trends We Expect to See Throughout 2025
Contact centers have changed significantly in the past two decades, considering the sheer amount of new technologies that have been introduced. Now, we stand on
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5 AI Trends for Contact Center Automation in 2025
Artificial intelligence, a key player in contact centers, accelerates repetitive tasks and can create a seamless experience for agents and customers. In a survey of
10 Important Contact Center Metrics + KPIs to Track
Contact centers are generally busy spaces, with a cacophony of calls and noises heard throughout the floor. It’s very different from a conventional working space,
Multifactor Authentication and Fraud Detection with Our Five9 Integration
Advanced voice authentication and fraud detection in your Five9 contact center In close partnership with Five9, we’re committed to helping our customers quickly and easily
What are Behavioral Biometrics?
The way you use your mobile device or your computer can tell a lot about you. An increasing number of organizations are now relying on
Demonstrating Our Technology’s Role in Election Integrity
On October 22nd, the nonpartisan group RepresentUs released a public service announcement (PSA) on YouTube, addressing the potential misuse of AI deepfakes in the 2024
Biggest Security Threats Facing Contact Centers in 2025 + How to Deal With Them
Call centers are generally at a higher risk of security breaches, given the sheer volume of data that they deal with on an everyday basis.
Deepfakes and the Escalation of Political Conflict
Deepfakes and the Escalation of Political Conflict Imagine watching a political candidate deliver a controversial speech or a world leader engaging in an incendiary conversation
How Deepfakes Are Impacting Public Trust in Media
Deepfakes, unfortunately, are not just a technological novelty—they may be changing our relationship with the media. But how exactly are deepfakes impacting public confidence in
Implement Authentication and Fraud Detection in Your Genesys Cloud CX Environment
The power of Pindrop® Solutions in Genesys Cloud CX It’s time to protect your business with technological solutions designed to help detect fraud, authenticate callers,
Introducing Industry-First, Real-Time Fraud Look-Back Technology for Call Centers
For 13 years Pindrop® Protect has been at the forefront of call center security by analyzing +1.5B calls annually, detecting 3M fraud calls and helping