The UK Contact Centre Decision-Maker’s Guide 2017-18 Report
Customer security processes are about two factors: are you who you say you are, and are you allowed to do what you are trying to do? Until a few years ago many businesses relied on trust that the caller was who they claimed to be, asking only for a name and address. Today, strong identity […]
Aite: Contact Centers: The Fraud Enablement Channel
Many enterprises fail to identify contact centers as the root of fraud loss, but fraud rings recognize banks’ weakest link. By Shirley W. Inscoe Boston, April 27, 2016 – Armed with breached data and social engineering tactics, organized fraud rings are probing financial institutions for the information they need to access customer funds, and the point of least […]
2016 Top Consumer Phone Scams
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2017 UK Call Centre Fraud Report
Call Centre Fraud Attacks Have Increased 113% Pindrop® Labs analysed more than half-a-billion calls to investigate the latest fraudulent call centre activity data from around the world. Pindrop’s 7th annual Call Centre Fraud Report reveals that call centres are the nexus of fraud activity with a 113% rise in fraudulent calls within the past year. […]
2016 Call Center Fraud Report
Call Center Fraud Has Grown 45% Since 2013 In the past two years, call center fraud has grown at an alarming rate. Attackers target call centers to gain access to funds, as well as gathering, testing and augmenting personal data to use in future fraud attacks or to sell on the black market. To learn […]
The UK Contact Centre Decision-Maker’s Guide 2016 Report
Customer security processes are about two factors: are you who you say you are, and are you allowed to do what you are trying to do? Until a few years ago, many businesses relied on trust that the caller was who they claimed to be. Today, strong identity verification processes are now seen as critically […]
RIS Retail IQ Report
Retailers’ existing traditional security systems are not robust or secure enough to handle the increasing volume of data filtering across web-enabled processes and devices. Brands operate legacy-based point-of-sale hardware, software and payments terminals — all of which are becoming vulnerability points. A digitally-influenced retail experience may enable brands to conduct business from a variety of […]