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The Fraudster Playbook: How to Hack Into Your Call Center with Ethical Hacker Samy Kamkar

In today’s fast-paced digital world, fraudsters are becoming more sophisticated, finding creative ways to bypass security measures and wreak havoc on businesses. One of the most alarming tactics on the rise is the use of deepfakes to exploit call centers, a growing concern across industries. During a recent webinar hosted by Pindrop, Detecting Deepfakes: How […]

4 Types of Retail Fraud & How to Spot Them

Retail fraud is a significant challenge for businesses today due to the substantial financial losses and delicate balance to maintaining customer satisfaction and trust. In this comprehensive article, we will explore various types of retail fraud, their impact on businesses, and how to detect them. We’ll also delve into the role of voice security technology […]

How Voice Security Can Enhance Retail Loss Prevention

Call center agent wearing a headset and sitting in front of a computer. Other contact center agents can be seen in the background.

Retail loss prevention is a critical aspect of managing a successful retail business. As retail crime continues to evolve, more than traditional loss prevention methods are needed. One of the top forms of e-commerce fraud in 2022 was phishing. Phishing is when a fraudster sends a message via text or email that looks legitimate but […]

New Version of CenterPOS Malware Emerges

Researchers have discovered a new version of the CenterPOS malware that is capable of scraping memory and finding credit card data in running processes on infected devices. The malware is the latest iteration of CenterPOS, a family of point-of-sale malware that researchers have been tracking for several months. CenterPOS has been seen infecting PoS devices […]