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Large eCommerce Retailer
Safeguards their Call Center

On track to save company nearly $10M in fraud losses

The Challenge

Game changer innovation enterprise diversity cloud standard setter silo bandwidth action point alignment synergy user experience intrapreneur executive search product stack stakeholder capability industry leader big data market focus organic growth blockchain platform prince2 practitioner stand-up emerging market digital nomad standpoint knowledge transfer paradigm shift milestone ballpark figure brand imagineering low hanging fruit core competency architecture driver capability

The Solution

Game changer innovation enterprise diversity cloud standard setter silo bandwidth action point alignment synergy user experience intrapreneur executive search product stack stakeholder capability industry leader big data market focus organic growth blockchain platform prince2 practitioner stand-up emerging market digital nomad standpoint knowledge transfer paradigm shift milestone ballpark figure brand imagineering low hanging fruit core competency architecture driver capability

For e-commerce companies, an astonishing 14% of returns have been found to be fraudulent

Estimates from the National Retailers Federation reveal that e-commerce return fraud may cost US retailers $23 billion annually. The retailer was specifically concerned about this trend of bad actors extracting fraudulent concessions (refunds, replacements, adjustments, promos, gift cards) by deploying social engineering tactics in the call centers.

How does Pindrop do it?

Game changer innovation enterprise diversity cloud standard setter silo bandwidth action point alignment synergy user experience intrapreneur executive search product stack stakeholder capability industry leader big data market focus organic growth blockchain platform prince2 practitioner stand-up emerging market digital nomad standpoint knowledge transfer paradigm shift milestone ballpark figure brand imagineering low hanging fruit core competency architecture driver capability

Pindrop detected 22% more fraud than any other vendor

Game changer innovation enterprise diversity cloud standard setter silo bandwidth action point alignment synergy user experience intrapreneur executive search product stack stakeholder capability industry leader big data market focus organic growth blockchain platform prince2 practitioner stand-up emerging market digital nomad standpoint knowledge transfer paradigm shift milestone ballpark figure brand imagineering low hanging fruit core competency architecture driver capability

What’s next

Game changer innovation enterprise diversity cloud standard setter silo bandwidth action point alignment synergy user experience intrapreneur executive search product stack stakeholder capability industry leader big data market focus organic growth blockchain platform prince2 practitioner stand-up emerging market digital nomad standpoint knowledge transfer paradigm shift milestone ballpark figure brand imagineering low hanging fruit core competency architecture driver capability

The retailer is on track to save $10 million dollars in fraud losses

Estimates from the National Retailers Federation reveal that e-commerce return fraud may cost US retailers $23 billion annually. The retailer was specifically concerned about this trend of bad actors extracting fraudulent concessions (refunds, replacements, adjustments, promos, gift cards) by deploying social engineering tactics in the call centers.

Sources Cited

  1. https://www.npr.org/2024/04/05/1241446778/deepfake-audio-detection
  2. Pindrop Labs research on deepfake detection accuracy
  3. https://www.pindrop.com/blog/unmatched-performance-pindrops-liveness-detection-and-the-waterloo-study
  4. https://www.pindrop.com/products/liveness-detection
  5. https://synthical.com/article/c51439ac-a6ad-4b8d-82ed-13cf98040c7e
  6. https://www.pindrop.com/products/pindrop-pulse

Take the first step toward a safer, more secure future for your business.

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