Pindrop Deepfake Detection
May 23, 2023
Deepfake detection tech must evolve quickly. Organizations using voice verification should review their security strategy and adopt a defense-in-depth approach. Pindrop has been developing deepfake detection since 2014, focusing on voice security.
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Pindrop® Solutions and Amazon Connect: Better Together
Secure your Amazon Connect Contact Center with Pindrop® Solutions
June 8, 2023 @ 1:00 pm - 1:30 pm EST
Amy L. Reyes R., Pindrop and Bennett Borofka, AWS
The 2023 Pindrop Voice Intelligence & Security Report
Explore an in-depth analysis of 2022 fraud trends, 2023 predictions, vulnerabilities in the contact center, and strategies for fraud prevention and customer satisfaction.
DOWNLOADCall Center Fraud: The Playbook For A Strong Defense
March 28, 2023
The process of implementing fraud controls in your call center may seem overwhelming but the value of doing so is significant. Discover common tactics observed along with a comprehensive approach to protect your call center and most importantly, the financial assets you manage to minimize fraud losses.
READ HEREThe ABCs of Multifactor Authentication (MFA)
February 23, 2023
A quick overview of what MFA is, why it matters, and how to do it better—including the future of passwordless authentication.
READ HEREA Comprehensive Guide to Authentication in Today’s Omni-Channel Landscape
This comprehensive authentication guide covers everything from the history of authentication practices to the latest threats, strategies, and trends.
DOWNLOAD5 Insights in 15 Minutes: 2023 Authentication Trends
February 23, 2023 @ 1:00 pm - 1:15 pm EST
Nicole Culver, Director of Product Marketing
2023 Customer Identity Verification & Fraud Reduction
This chapter, sponsored by Pindrop, is from the 2023 US Contact Center Decision Maker's Guide. The strongest security will be present where there is multi-factor authentication around voice biometrics, device authentication, shared information about known fraudsters and customer behavior such as keypress analysis and call patterns. Read this chapter from Contact Babel's Guide to learn how you can secure your contact center.
DOWNLOADPindrop’s Record Breaking Year: Patents in 2022
January 24, 2023
Pindrop hit the landmark of 100 patents granted last year with 30 patents granted in 2022 alone. This continues Pindrop’s rich history of innovation, focused on contact center security, user authentication and consumer experience, with the promise of more to come.
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