Large Financial - A Pindrop Protect Case Study
Large Financial, a well known U.S. based financial conglomerate was having trouble managing the nearly 70 million calls per year that came through its contact center. Capacity constraints exacerbated other issues for departments outside of customer service, leaving the fraud case backlog to grow. After implementing Pindrop Protect, Large Financial achieved a 226% ROI within 6 months. Slashing account takeovers and preventing over $20 million dollars in fraud loss while simultaneously boosting productivity in the fraud department.
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Pindrop’s Latest Technology Changes the Game for Caller Authentication
November 18, 2022
In 2020, Pindrop acquired New-York based company, Next Caller Inc., and with it, the VeriCall® technology—a best-in-class phone number (ANI) validation and spoof detection service. VeriCall technology is responsible for helping to streamline the call experience for customers of the country's largest brands. The solution provides near real-time caller ID intelligence to remove friction during authentication and helps to secure the phone channel by flagging high-risk interactions like call spoofing.
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Is your financial contact center actually a fraud tool? Regulatory guidance can help
November 17, 2022 @ 1:00 pm - 1:30 pm EST
Nicole Culver and Brian St. John
Mitigating fraud in your contact center with a carrier-level integration
October 20, 2022 @ 1:00 pm EST
Ketuman Sardesai, Jay Hart and guest speaker, Travis Hinton
STIR/SHAKEN Is Not Call Authentication
September 13, 2022
In June of 2021, an FCC mandate went into effect requiring voice service providers to implement STIR/SHAKEN protocols but the objective of STIR/SHAKEN has proved difficult to achieve. Learn why businesses and call centers can't rely on STIR/SHAKEN as their sole source for authenticating inbound calls.
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Measuring STIR/SHAKEN Attestations vs. Pindrop® Technology for Contact Centers
Pindrop monitored over 260 million calls between April 2021 and June 2022, producing stunning insights that include how only 35% of calls were delivered with any Attestation at all, spoofed calls were given an Attestation A by carriers on numerous occasions, and hundreds of thousands of calls given an Attestation C were cleared for step-down authentication by PindropⓇ technology.
DownloadSecure Authentication the FFIEC Way - How Pindrop Can Help
July 26, 2022
The main problem financial institutions face is not simply authentication and layered security. The real problem is a lack of unity and consistency coupled with the challenge to manage the complexity of securing multiple users across diverse environments. Enter the FFIEC.
Learn MoreThe 2022 Pindrop Voice Intelligence & Security Report
Understand how bad actors rely on certain authentication methods to commit fraud so that you can open worlds for the right person.
DownloadA Journey Towards 171% ROI
Building a Business Case for Investment in Pindrop Platforms Through TEI Study of Pindrop
August 18, 2022 @ 1:00 pm - 1:30 pm EST
Jay Hart & Guest Speaker Alex Parsons