Smart Device: Home
Exploring voice use cases in the home today. Pindrop® lets people use their voice to seamlessly connect to, enter and unlock new experiences while safeguarding their privacy.
Smart Device: Automotive
Pindrop® lets people use their voice to seamlessly connect to, enter and unlock new experiences while safeguarding their privacy.
The ROI of Pindrop - It's Time to Rethink the Value of Customer Experience
February 23, 2022
Pindrop delivers a 171% ROI by automating antiquated fraud detection and authentication systems and by balancing superior customer experience with a more robust security posture
Read HereSocial Engineers Bypass Two-Factor Authentication in High-Profile Gaming Community
February 14, 2022
Pindrop fraud detection is capable of alerting over 80% of fraudulent calls, even social engineering attempts, allowing the customer experience teams to focus on service, not fraud detection.
Read HereAuthentication in Today's Digital-First World, Part 3
Internet of Things
February 14, 2022
The COVID-19 pandemic changed the way people interact with controllers in favor of no-touch systems. In addition to improving safety, voice-first technology also enhances the customer experience by adding convenience to communication since we can speak so much faster than we can type.
Read HereAuthentication in Today's Digital-First World, Part 2
Banking & Cash Apps
February 9, 2022
Instead of relying on usernames and passwords, or even multi-factor authentication that uses one-time passcodes (OTPs) sent via SMS, there are more secure alternatives that banks should be investigating. Voice biometric authentication can allow customers to utter just a few syllables and have their identity verified, as speaker recognition systems offer more accurate authentication in less time.
Read HereAuthentication in Today's Digital-First World, Part 1
Crypto
February 3, 2022
Take a hard look at your customer’s authentication experience, especially in the context of stressful crypto trading, non-fungible token (NFT) releases, and large transactions that benefit from extra security. You can improve that experience and your bottom line by implementing secure, voice authentication.
Read Here
Why Identity and Security is Key to Successful (aka Cost Reducing) Digital Transformations
Featuring Forrester
December 15, 2021 @ 11:00 am EST
Mark Horne, Pindrop and Oliwia Berdak, Forrester
The Case for Better Self-Service: Improving Customer Workflows and Preventing Fraud Around the IVR
As practitioners look to improve efficiency and get maximum value for any IVR investment, its impact on work flows and future technology must be considered: What does the customer journey look like when they need to reach the company? Where is the best place for identity and authentication? What are the most effective ways to help customers self-service without having to speak to a call center agent?
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