Measuring Account Risk: A New Dimension in Fighting Fraud
May 20, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux
Microsoft's Acquisition of Nuance - Implications for the Voice Authentication and Security Industry
May 13, 2021
Gartner forecasts that “The IoT endpoint market is forecast to grow 15.6% from 2019 through 2024 and reach 8.6 billion units in 2024”. On the enterprise side, Gartner predicts that “By 2023, over 75% of enterprise applications will have conversational AI, with 20% being embedded into applications, up from less than 5% today”.
Read HereThe Battle for the IVR: Insights from the 2021 Voice Intelligence and Security Report
5 Insights in 15 Minutes
May 13, 2021 @ 1:00 pm - 1:30 pm EST
Mark Horne
Why OTPs Ceased Catching Those OTP (On the Prowl)
April 21, 2021
Read this blog to discover the key reasons why OTPs may no longer provide the best security and why it is important to have an authentication technology based on credentials and risk criteria extracted from a call.
Learn More
What is Toneprinting?
Anatomy of an IVR Fraud Attack & Lessons Learned
May 6, 2021 @ 1:00 pm - 1:30 pm EST
Vijay Balasubramaniyan
Facebook Breach Means More Munitions for Fraudsters ATO Attempts
April 9, 2021
The leaked data initially functioned as a database for hackers to query users’ facebook accounts and matching telephone numbers. The information tied to a phone number is exactly the information needed by fraudsters to begin to social engineer contact center agents and take over customer accounts.
Learn MorePart 3: Authentication 101 - Passport by Pindrop
Part 3 of 3
April 15, 2021 @ 1:00 pm - 1:30 pm EST
Amit Gupta
Part 2: Authentication 101 - VeriCall by Next Caller, a Pindrop Company
Part 2 of 2
April 8, 2021 @ 1:00 pm - 1:30 pm EST
Sam Espinosa (Next Caller)