Protecting the IVR
July 13, 2020
Watch our 20 second public service announcement on an often overlooked “leaky” customer touchpoint.
Read HereFinancial Costs of Fraud & 3 Chances to Take Some of it Back
July 9, 2020
The sooner you can identify the signs of an attack, the sooner you can block account takeover attempts.
Read Here4 Things Banking Contact Centers Can Do Now to Optimize Their Workforce
July 8, 2020
The new normal for bank contact centers is a significant increase in call volume, which makes decreasing handle times more crucial than ever. So how can you make sure that your contact center’s workforce is optimized?
Read Here
Pindrop Passport Authentication, From Research to Operationalization
June 30, 2020 @ 1:00 pm - 1:30 pm EST
Amit Gupta & Jay Hart
Breakout Leadership in A Cautious New World
Leadership Insights with John Chambers
June 24, 2020 @ 1:00 pm - 2:00 pm EST
John Chambers & Vijay Balasubramaniyan
How Monitoring Your IVR Helps Predict and Reduce Fraud in the Contact Center
June 23, 2020
Read HereContact Center Insights: First 60 Days of the Pandemic
June 10, 2020 @ 1:00 pm - 1:30 pm EST
Shawn Hall
Creating An Instant Contact Center with Amazon
June 4, 2020 @ 1:00 pm - 1:30 pm EST
Anurag Juneja