IVR vs. Agents: The Complete Guide to Customer Authentication
June 11, 2024
Read about IVR and agent-based authentication for customer verification. Learn how voice biometrics can enhance security and maximize call center efficiency!
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The 2024 Security Landscape: Your Guide to Modern Fraud Prevention
June 26, 2024 @ 2:00 pm EST
Shawn Hall, Ketuman Sardesai
How to Boost Agent Efficiency in Your Contact Center
June 6, 2024
Boost your contact center efficiency today. Learn how to measure productivity and 7 strategies to increase agent efficiency and improve customer satisfaction.
READ HEREHow Contact Center Testing Helps Fix Inefficiencies
June 4, 2024
Boost your contact center efficiency with comprehensive testing. Learn how it identifies and fixes inefficiencies in IVR systems, call routing, & agent interactions.
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The 2024 Pindrop Voice Intelligence & Security Report
In 2023, deepfakes surged to prominence, with frequent news reports highlighting how people, organizations, and companies were being targeted by synthetic (fake) audio, video, and imagery. Regulators are now starting to develop policies to combat this threat. This report delves into the current state of the fraud and security landscape, how contact centers are compromised, and future fraud trends with practical tools and techniques for prevention against these threats.
DOWNLOADIntroducing the Pindrop® Pulse Deepfake Warranty: A First in the Industry
May 22, 2024
Explore Pindrop's innovative Pulse Deepfake Warranty, offering up to $1 million in reimbursement for certain losses that result from synthetic voice fraud. This warranty complements advanced deepfake detection technology. Strengthen your defense against fraud today.
READ HERE3 Things Singapore is Doing to Take Action Against Deepfakes
May 13, 2024
Explore how Singapore is stepping up its game against deepfakes with new laws, educational campaigns, and cutting-edge technology. Learn about the innovative measures ensuring digital safety and the integrity of information.
READ HEREThe Ultimate Call Center Security Checklist
May 6, 2024
Security in a call center is of paramount importance. Here’s our full call center security checklist to help you understand what measures to take.
READ HEREDoctored vs. Deepfake: Data-Driven Clarity in Deepfake Detection
May 2, 2024
Our latest blog explores the Pikesville High School case, highlighting our data-driven methods that can help protect reputations and content authenticity for media companies.
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