7 Call Center Trends We Expect to See Throughout 2024
April 25, 2024
Is your call center ready for the future? The industry is undergoing a major transformation driven by AI, data analytics, and a focus on personalization. Our latest blog explores 7 key trends shaping customer service in 2024. Learn how to adapt and thrive in the evolving call center landscape. Read the full article now.
READ HERE5 Tips for Improving Contact Center Productivity
April 23, 2024
There are many steps organizations can take to improve productivity in their contact center, including taking steps to prevent fraud. Here are 5 tips to help improve your contact center productivity today.
READ HEREPindrop’s ICASSP 2024 paper shows how room acoustics can enhance liveness detection
April 17, 2024
Explore how room acoustics can aid in detecting presentation attacks in speech verification systems, as revealed in Pindrop’s latest research at ICASSP 2024.
READ HEREPindrop® Pulse, First to Accurately Detect Deepfakes from OpenAI’s Voice Engine
April 16, 2024
Several of our customers have asked Pindrop if our recently launched deepfake detection product, Pindrop® Pulse, can detect synthetic content generated by OpenAI’s1 new Voice Engine. Pindrop has now responded by becoming the industry’s first deepfake detection engine to announce 98.23% accuracy for OpenAI’s Voice Engine 2022 using a dataset of 10,000 samples from OpenAI’s available text-to-speech engine.
READ HERE4 Top Cybersecurity Trends Discovered From Our Recent CFX Event
April 12, 2024
Ensuring cybersecurity is front and center for companies is now a non-negotiable task. That’s why Pindrop released quarterly insider sessions to check in and ensure teams were up to date and supported with the latest innovations.
READ HEREPindrop Named A Winner in the FTC Voice Cloning Challenge
April 10, 2024
This challenge and the diversity of winners, including Pindrop’s Recognition Award, underscores the severity of the challenges posed by voice clones to our financial and media landscape and also validates liveness detection technology as part of a multi-disciplinary approach to solve this problem.
READ HEREPindrop® Pulse Excels in an Independent NPR Audio Deepfake Experiment
April 8, 2024
There are several technology providers, including Pindrop, that have claimed to detect audio deepfakes consistently. NPR, the leading, independent news organization, put these claims to the test. NPR recently ran an experiment under the special series “Untangling Disinformation”, to assess whether current technology solutions are capable of detecting AI generated audio deepfakes on a consistent basis.
READ HEREDeepfake Dilemma: Elections at the Crossroads of Democracy and Deception
April 5, 2024
Explore the unsettling story of Paul Carpenter, a New Orleans street magician who inadvertently became embroiled in a political scandal through a deepfake robocall, shedding light on the profound implications and rising threat of deepfake technology in today's digital landscape.
READ HERE
Voice Deepfakes in the Contact Center: Ask Us Anything
Webinar
April 24, 2024 @ 2:00 pm EST
Amit Gupta, Sarosh Shahbuddin, Aarti Dongargaonkar, Elie Khoury