How Contact Center Testing Helps Fix Inefficiencies
June 4, 2024
Boost your contact center efficiency with comprehensive testing. Learn how it identifies and fixes inefficiencies in IVR systems, call routing, & agent interactions.
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The 2024 Pindrop Voice Intelligence & Security Report
In 2023, deepfakes surged to prominence, with frequent news reports highlighting how people, organizations, and companies were being targeted by synthetic (fake) audio, video, and imagery. Regulators are now starting to develop policies to combat this threat. This report delves into the current state of the fraud and security landscape, how contact centers are compromised, and future fraud trends with practical tools and techniques for prevention against these threats.
DOWNLOADIntroducing the Pindrop® Pulse Deepfake Warranty: A First in the Industry
May 22, 2024
Explore Pindrop's innovative Pulse Deepfake Warranty, offering up to $1 million in reimbursement for certain losses that result from synthetic voice fraud. This warranty complements advanced deepfake detection technology. Strengthen your defense against fraud today.
READ HERE3 Things Singapore is Doing to Take Action Against Deepfakes
May 13, 2024
Explore how Singapore is stepping up its game against deepfakes with new laws, educational campaigns, and cutting-edge technology. Learn about the innovative measures ensuring digital safety and the integrity of information.
READ HEREThe Ultimate Call Center Security Checklist
May 6, 2024
Security in a call center is of paramount importance. Here’s our full call center security checklist to help you understand what measures to take.
READ HEREDoctored vs. Deepfake: Data-Driven Clarity in Deepfake Detection
May 2, 2024
Our latest blog explores the Pikesville High School case, highlighting our data-driven methods that can help protect reputations and content authenticity for media companies.
READ HERE5 Tips for Improving Contact Center Productivity
April 23, 2024
There are many steps organizations can take to improve productivity in their contact center, including taking steps to prevent fraud. Here are 5 tips to help improve your contact center productivity today.
READ HEREPindrop’s ICASSP 2024 paper shows how room acoustics can enhance liveness detection
April 17, 2024
Explore how room acoustics can aid in detecting presentation attacks in speech verification systems, as revealed in Pindrop’s latest research at ICASSP 2024.
READ HEREPindrop® Pulse, First to Accurately Detect Deepfakes from OpenAI’s Voice Engine
April 16, 2024
Several of our customers have asked Pindrop if our recently launched deepfake detection product, Pindrop® Pulse, can detect synthetic content generated by OpenAI’s1 new Voice Engine. Pindrop has now responded by becoming the industry’s first deepfake detection engine to announce 98.23% accuracy for OpenAI’s Voice Engine 2022 using a dataset of 10,000 samples from OpenAI’s available text-to-speech engine.
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