10 Important Call Center Metrics & KPIs to Track in 2024
January 31, 2024
Leveraging data-driven insights is vitally important in call centers. Here are 10 call center metrics and KPIs to track in 2024.
READ HEREPindrop Reveals TTS Engine Behind Biden AI Robocall
January 25, 2024
Explore Pindrop's in-depth analysis of the 2024 Joe Biden deepfake robocall incident. Discover our advanced deepfake detection techniques and learn how our solutions can help protect trust in public information & media.
READ HERE7 Proven Ways to Reduce Costs in a Contact Center
January 23, 2024
Many companies are looking at different strategies to reduce operational and overhead costs when running a call center. Here are seven ways that can help.
READ HEREThe Biggest Security Threats Facing Contact Centers in 2024 And How to Deal With Them
January 18, 2024
Call centers are generally at a higher risk of security breaches. Here are five of the biggest risk factors and how to mitigate them in 2024.
READ HEREHow Voice Authentication Solutions Help Cut Contact Center Costs
January 10, 2024
Deploying a voice authentication solution can help you cut costs significantly in the contact center. Here’s everything you need to know.
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Bank Prevented $56M in Fraud Attacks with Pindrop
This bank wanted to understand more about the risky authentication attempts that were targeting its contact center. The bank also wanted to quantify the various types of fraud bad actors were applying. By leveraging Pindrop Protect in 2022, this bank prevented fraudsters from attacking more than $56M in commercial and consumer financial assets, advancing its commitment to asset security.
DOWNLOADActive vs. Passive Authentication - Which One Should You Choose in 2024?
January 9, 2024
Passive and active voice authentication both work in very different ways. Here’s everything you need to know about these two authentication processes.
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Are you Smarter than a 5th Generation Deepfake Engine?
Webinar
January 31, 2024 @ 1:00 pm EST
Bryce McWhorter, Tara Garnett, Darren Baldwin
Deepfake Attacks in 2024: What You Need to Know
January 4, 2024
Deepfakes are already creating a massive problem for cybersecurity experts and organizations. Here’s how they’re expected to evolve in 2024.
READ HERE