WHITE PAPER

$23B in losses.¹
That’s the impact of retail fraud.

How protected are you? Read the white paper and learn about fraud trends and how PindropⓇ can help secure your business.

¹ NRF survey on Cost of Retail Returns 2022

Fraud rates are high in retail, with fraudsters stealing 3.6% of all e-commerce revenue in 2022²

The Concession Abuse as a Service (CAaaS) ecosystem includes 2K+ “service providers”³ who are adapted at abusing returns

Fraudsters are have specific targets, with detailed returns and abuse profiles for the top 250 merchants³

² Developing a Framework for Understanding and Measuring E-commerce Losses in Retailing, 2023

³ Research from Arizona State University

Here’s what to expect

Learn more about the organized world of retail fraud and discover ways to prevent losses at your call centers.

Read the latest numbers on retail fraud

Discover the financial impact of retail fraud, its prevalence in contact centers, and the results of better fraud detection at a large retailer.

Learn about the system of return policy abuse

Better understand Concession Abuse as a Service (CAaaS) and the tactics of the 2,251 “service providers” who are adept at abusing returns.⁴ Read about their social engineering tactics—and why call centers are particularly vulnerable.
⁴Research from Arizona State University

See how a top US retailer cut back on fraud losses

With voice, device, and behavior analysis, and real-time risk assessments for each call, our solution resulted in 22% more fraud detected and a 58% lower false positive rate.

Interested in learning about fraud detection for call centers like yours? Explore the guides, blogs, and case studies created with retail contact centers in mind.