Social Engineering Fraudster Tactics Threatening Contact Centers
October 8, 2020 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux
Basics of Phone Number Spoofing and Robocalling
Part 2 of 2
October 1, 2020 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux
STIR/SHAKEN and the Contact Center
Part 1 of 2
September 24, 2020 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux
Journey of a Fraudster
September 17, 2020 @ 1:00 pm - 1:30 pm EST
Nikolay Gaubitch & David Looney
Phoneprinting™ Technology - A Primer on Pindrop Technology
September 10, 2020 @ 1:00 pm - 1:30 pm EST
Sarosh Shahbuddin
AI Takeover: How Smart Leaders Use AI to (Safely) Conquer the World
August 27, 2020 @ 1:00 pm - 1:30 pm EST
Tom Taulli & Matt Garland
AI Predicting Fraud 60 Days before ATO - Pindrop Protect 101
August 20, 2020 @ 1:00 pm - 1:30 pm EST
Pearce Mathews
Case Study Results: P&C Insurance Detecting Fraud Rings in The Call Center
August 13, 2020 @ 1:00 pm - 1:30 pm EST
Darren Baldwin
Fraud in the IVR: Discover, Monitor & Protect
August 6, 2020 @ 1:00 pm - 1:30 pm EST
Darren Baldwin & Shawn Hall