Pindrop botstopper™ Technology

AI agents are already calling

AI agents now call to check balances, confirm benefits, and request refunds. Pindrop BotStopper™ technology detects AI callers and recognizes known AI voices in your existing call flows. It caught Meta Muse a week before Meta announced its outbound calling beta. Act before automated calls hit your finances, operations, and reputation.

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How Pindrop detected Meta Muse

Agents identified today

Meta muse

Openai dots

grok bot

Google Gemini

And more

We did see an issue pop up where we were getting an influx of synthetic calls and deepfakes. With this technology we were able to decrease our bot activity or synthetics by about 90%.

‍Amy Axbom

‍Senior Capability Manager

The assumption was it is a human or a client, and now the assumption has changed.

Mason Haffar

Director, Product Strategy

We need to reserve friction for the bad interactions, the bad bots, and not necessarily the trusted transactions.

Kellie Waters

Director of Inforce Operations

Detection is the first step

BotStopper detects AI callers and recognizes known AI voices inside your existing call flows. It tells your team that a caller is a machine, so your policy can decide what happens next.

Pindrop Intelligence network

Bots don't stop at one company. Neither does our visibility.

When a new AI voice shows up anywhere in the Pindrop Intelligence Network, BotStopper can recognize it on your calls too. You get visibility across organizations, not just your own call data.

5,000+ AI voices to check callers against
Intelligence built from billions of analyzed interactions
Meta Muse AI voices identified 7 days before Meta’s public beta announcement

Know when AI is on the line

AI agents are already calling. BotStopper distinguishes human from synthetic speech in about two seconds and recognizes known AI voices.

Act on the signal while the call is live

Detection results feed right into your agent desktop, giving your customer service representatives the intelligence they need to respond appropriately.

Don’t make human customers wait

Every minute a rep spends on a bot is a minute a real customer waits. Use synthetic detection to inform your call routing, so reps stay free for the real people in line.

Designed for supported CCaaS platforms

How BotStopper works

Safeguarding data, reducing traffic clogs, and curbing automatic subscription cancellations requires fast, accurate detection.

AI agent detection that's already defended millions of dollars

Pindrop brings 15+ years of voice security and enterprise deployments to AI agent detection.

Optum FINANCIAL, part of UnitedHealth Group

94.3%+

^{fewer monthly bot calls}

Monthly bot calls fell 94.3% after Optum deployed the Pindrop® platform and tightened its response protocols. More than 30K+ bot calls were detected and acted on, targeting HSA accounts representing more than $73M in balances.²

Read the customer story

7 days

Pindrop identified Meta Muse's Brett and Hailey AI voices seven days before Meta announced its outbound-calling beta.¹

See how

1.88M

^{agents detected}

Close to 2 million AI agents were detected across major enterprise contact centers in 3 months.³

Detecting Meta Muse: Two voices, one new challenge

Pindrop analyzed AI agent calls over two months: 94% legitimate, 6% malicious. Now Meta’s Muse is calling too. See how Pindrop's tech identifies AI agents on the line, and why bot detection is the first step in agentic identity management.

Read the article

Pindrop BotStopper:
Detection you can trust

$1M deepfake detection warranty

Eligible Pindrop customers can receive reimbursement for verified synthetic voice fraud losses, backed by technology purpose-built for enterprise voice channels. Available with eligible 3-year subscriptions to the full Pindrop product suite.