Pindrop® Pulse for Contact Centers
Detect deepfake audio in just two seconds
Enable your contact center agents to identify synthetic voices—providing critical protection against emerging threats caused by the rise of AI-generated content.
Integrate with your Pindrop® solutions
Better protect your business from evolving threats by combining deepfake detection with Pindrop® Protect for fraud detection and Pindrop® Passport for secure authentication.
Why Pindrop
Quickly assess inbound calls with timely risk evaluations. Equip your agents with the information they need to identify more fraud faster to protect genuine customers.
What our customers have to say
Discover more about our tech and hear from some of the first Pindrop® Pulse users.
All-in-one security suite
Fortify your contact center with comprehensive fraud security measures. With multifactor authentication and fraud detection, our solutions help protect your business.
Explore deepfake detection
Hear about the rise of audio deepfakes, the tech powering Pindrop® Pulse technology, and why a deepfake detection solution is vital in helping to protect your business.Explore deepfake detection
Pindrop® Pulse FAQs
Pindrop® Pulse is an AI-powered deepfake audio detection solution that helps contact centers identify deepfake voices and helps protect genuine customers.
It can detect deepfake audio in just two seconds, providing timely risk evaluations on inbound calls.
When combined with Pindrop’s multifactor authentication platform, Pulse has been shown to deliver up to 99.4% accuracy with less than 1% false positives.14
Yes—supported by 10+ years of voice security research and 75 deepfake patents, Pulse can detect previously unseen deepfakes with over 90% accuracy.5
It helps equip agents with speedy risk analysis so they can identify deepfake callers faster and focus on protecting legitimate customers.
Yes—Pulse integrates with Pindrop® Protect for fraud detection and Pindrop® Passport for more secure authentication.
Yes—its accuracy is backed by extensive testing on a proprietary dataset of over 30 million audio files and independent, third-party analysis from NPR.org, and top performance in the ASVspoof challenge
Yes—the Pindrop® Pulse Deepfake Warranty backs Pulse liveness detection technology when used with the full product suite (terms and conditions apply).
Related research + insights
Access expert research, detailed guides, and practical resources on voice security to strengthen your contact center’s defenses.
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