Cut down on call times
Pindrop® Passport provides a multifactor authentication solution that helps your contact center quickly authenticate callers within the Interactive Voice Response (IVR) system and at the agent, allowing agents to focus on helping genuine customers.
Average handle time saved1
Remove an average of two Knowledge Based Authentication questions (KBAs) per call—limiting reliance on outdated and vulnerable methods.
Improved IVR containment rate1
Verify callers in the IVR using advanced risk assessment models—giving time back to your agents.
Average yearly savings1
Improve your organization’s risk posture and save money by removing outdated authentication methods.
Why Pindrop
Improve caller satisfaction and AHT with seamless authentication.
Enroll faster and easier
Quickly enroll callers during conversations without requiring PINs or static phrases, removing friction for genuine customers.
Save time + money
Cut costs by authenticating callers faster,1 increasing IVR containment, and minimizing KBAs and One-Time Passwords (OTPs).
Block fraudulent enrollments
Safeguard your contact center by identifying high-risk calls during enrollment using tech that analyzes carrier data, calling patterns, account history, and more.
Combat deepfake attacks
Catch potential deepfakes by identifying synthetic voices with our Pindrop® Pulse™ technology.
Reduce pricey OTP usage
Reduce OTP usage from 10% of calls to just 1–2%,2 cutting costs and improving efficiency.
Resolve calls faster
Eliminate unnecessary security questions and reduce wait times, helping agents handle calls quickly and effectively.
Layers of technology that deliver
With advanced voice, device, and behavior analysis, Pindrop® Passport provides accurate, secure authentication.
Phoneprinting® tech
Analyzes over 1,300 features to detect unique non-voice audio signatures and anomalies.
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Toneprinting® tech
Analyzes keypress data and other device data as part of the secure authentication.
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Metadata analysis
Evaluates carrier metadata to help determine if a caller ID is legitimate or spoofed.
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Behavior analysis
Identifies patterns, such as robotic dialing, to detect suspicious activity.
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Liveness detection
Combats deepfake attacks by preventing authentication of synthetic callers with liveness detection add-on technology.
Learn MoreThe benefits of modern authentication
Learn how moving beyond manual verification can save time, improve efficiency, and lower operational costs in your contact center.
Related research + insights
Access expert research, detailed guides, and practical resources on voice security to strengthen your contact center’s defenses.
