Retail fraud detection
Redefine retail fraud detection with voice security
Combat the rising risk to one of the most vulnerable access points for cybersecurity threats: the contact center.
Data-driven defense to catch fraudsters
With retail fraud rampant, our comprehensive voice security product suite helps you prevent losses without sacrificing your customers’ experience.
Tech for retail contact centers
Advanced fraud detection and multifactor authentication can help you keep calls moving—while stopping fraudsters in their tracks.
Lower retail fraud
losses with tips for
your industry
Learn about Concession Abuse as a Service (CAaaS), the “service providers” who abuse return policies, and tips for better protecting your contact center.
Proven success in the retail industry
A large eCommerce retailer is reducing fraud losses by 3x with fraud detection tech. Read the case study to learn how.
Retail fraud detection FAQs
Pindrop® Protect has detected more than 3.4M fraud calls since inception. The full Pindrop platform combines the power of Protect with multifactor authentication and deepfake detection, enabling contact centers to detect fraud without sacrificing the customer experience.
Yes—Pindrop® technology can detect spoofed calls before they get to an agent and surface real-time risk alerts.
Pindrop® solutions use passive multifactor authentication and real-time risk assessments to allow organizations to speed up service and reduce average handle time.
Pindrop® Protect delivers fraud alerts and risk assessments, Pindrop® Passport provides multifactor authentication, and Pindrop® Pulse offers deepfake detection.
Our solutions leverage an extensive database of more than 2.5 million confirmed fraudsters to help identify fraudulent calls faster.
Yes—Pindrop® Pulse provides industry-leading deepfake detection to help fortify trust and integrity.
A large eCommerce retailer is reducing fraud losses by 3x and is projected to save more than $10M in fraud losses and $1M in chargeback processing in the first year.
Related research + insights
Access expert research, detailed guides, and practical resources on voice security to strengthen your contact center’s defenses.
Article
How to Combat Return Fraud with the Help of Voice Biometrics
February 6, 20256 minutes read time