IVR CONTAINMENT SOFTWARE

Cut costs + save time with IVR authentication

Verify callers in the Interactive Voice Response (IVR) system, speeding up average handle time (AHT) and catching more fraud before it reaches an agent.

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Allow callers to self-serve securely

Use the self-service IVR system and our voice authentication solution to speed up your AHT for genuine customers.

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Why Pindrop

Connect genuine callers with agents by authenticating and analyzing for risk in your IVR system.

Assess risk in seconds

Receive a call’s risk analysis within seconds from our authentication solution, which analyzes the caller’s carrier network metadata and cross-references it with our database of confirmed fraudsters.

Minimize security questions

Eliminate two or more Knowledge-Based Authentication (KBA) questions, potentially reducing call time by an average of 45 seconds or more1 without the need for any voice, device, or speech samples.

Enroll callers securely

Remove calls that show elevated risk scores from the authentication process, helping increase confidence and allowing genuine callers to self-service.

Identify audio deepfakes

Detect synthetic voices before enrollment and during calls using our liveness detection add-on to help keep fake callers from reaching agents.

Lower costs + improve IVR efficiency

Our solutions deliver voice security to industry leaders in finance, insurance, and beyond—where dependability and customer satisfaction are essential.

Pindrop® Passport

Legacy authentication systems are time-consuming for your agents and customers. Enable seamless, highly effective security measures with an advanced multifactor authentication solution.

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Pindrop® Pulse

Fortify your contact center with modern deepfake detection technology designed to work with our multifactor authentication and fraud detection solutions. Get liveness scores to determine if a caller is human.

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Authenticate quickly within the IVR

Learn more about self-service options in the IVR system and how they can drive less expensive and faster calls.

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IVR containment software FAQs

It authenticates callers inside the IVR, assesses risk in seconds so organizations can let genuine customers self-serve and stop more fraud before it reaches an agent.

By minimizing security questions and eliminating two or more KBA questions, it potentially cuts call time by 45 seconds or more¹.

The Pindrop solution analyzes carrier metadata, liveness, suspicious behavior patterns and fraud consortium data in real time to flag risky activity well before fraud occurs. The Pindrop solution also uses proprietary TraceTM technology to identify which accounts fraudsters are trying to access so that organizations can monitor those accounts in real time and prevent more fraud.

Calls with elevated risk scores can be removed from the authentication process or marked for monitoring, preventing the riskiest enrollments and helping stop suspicious actors from accessing customer accounts.

Yes. Trusted callers can be authenticated in the IVR using the Pindrop solution and authorized to complete certain low-risk tasks without waiting for an agent.

An optional liveness detection add-on (Pindrop® Pulse) identifies synthetic voices, modulated voices, and impersonation attempts before enrollment and during calls.

No. You can reduce security questions without requiring any voice, device, or speech samples. Pindrop can leverage passive risk signals such as NextGen ANI validation, behavior analysis, and Pindrop Intelligence Network risk signals to verify callers and expedite service for trusted callers.

Cut costs + save time with IVR authentication

Allow callers to self-serve securely