How does Pindrop help banks and credit unions reduce fraud?

Pindrop® solutions help detect 15% more fraud over existing systems and save customers an average of $2M annually,1 according to a 2022 Forrester study, with real-time fraud alerts to stop account takeovers early.

How do Pindrop® solutions reduce operational costs?

By passively authenticating callers before they reach an agent and reducing average handle time1, Pindrop® Passport helps lower contact center costs. Pindrop Protect detects fraud to help organizations reduce fraud losses.

What customer outcomes have Pindrop® solutions delivered in financial services?

An unnamed 90‑year‑old credit union reduced Average Handle Time by 66%2. MSUFCU apply. minimized fraud exposure by millions and improved its Net Promoter Score.

Banking + finance

Help protect your financial institution from fraud

Catch account takeovers and fraud attempts before they cost you. Strengthen your contact center with tailored, sophisticated fraud detection solutions.

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Reduce fraud losses + operational costs

Verify customers quickly while identifying fraud in real time to protect sensitive information without sacrificing customer experience.

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Improve fraud detection rate

Detect 15% more fraud over existing systems and help save an average of $2M annually.¹

Safeguard every step of the call

Implement security in the IVR and the agent’s leg to catch more fraud and uncover overlooked fraud attempts.

Save agents’ time + reduce expenses

Reduce agent handle time and help save an average of $4M annually1 with passive authentication before the call reaches an agent.

Proven tech for safer banking

Stop fraudsters in their tracks with advanced and efficient multifactor authentication, fraud, and deepfake detection.

Pindrop® Protect

Get near real-time fraud alerts and reduce your average handle time (AHT). Better equip your retail contact center agents with risk assessments for inbound calls.

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Pindrop® Passport

Eliminate time-consuming legacy authentication systems. Enable seamless, effective security measures with a cutting-edge multifactor authentication solution.

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Pindrop® Pulse

Fortify trust and integrity between you and your customers with our industry-leading deepfake detection technology.

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Tablet displaying the 2025 Voice Intelligence and Security Report cover featuring a digital lock icon representing data-driven fraud detection insights

Gain valuable insights in fraud detection

Explore data-driven solutions to help protect your business and customers from sophisticated fraud while staying informed on evolving tactics.

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Securing financial assets with expertise

Discover how a 90-year-old credit union protects its financial assets.

The original technology was created by Pindrop; they are the originators of fraud detection; how could we choose anyone other than them?

Anonymous Pindrop® Customer

Anonymous Credit Union

Banking & finance FAQs

Pindrop® solutions help detect 15% more fraud over existing systems and save customers an average of $2M annually,¹ according to a 2022 Forrester study, with real-time fraud alerts to stop account takeovers early.

No. Pindrop® solutions help verify customers quickly while identifying fraud in real time, using passive authentication to reduce average handle time and help save an average of $4M annually.¹

The Pindrop platform can safeguard every step of the call—both in the IVR and during the agent interaction—to catch more fraud and uncover overlooked attempts.

Use Pindrop® Protect for fraud detection and real-time risk scoring, Pindrop® Passport for multifactor authentication, and Pindrop® Pulse for deepfake detection.

By passively authenticating callers before they reach an agent and reducing average handle time¹, Pindrop® Passport helps lower contact center costs. Pindrop Protect detects fraud to help organizations reduce fraud losses.

An unnamed 90‑year‑old credit union reduced Average Handle Time by 66%². MSUFCU apply. minimized fraud exposure by millions and improved its Net Promoter Score. First National Bank of Omaha (FNBO) apply.lowered average handle time by 30 seconds, saved 8.5 million minutes in handle time, and cut ATO losses by account in half.

Help protect your financial institution from fraud