MULTIFACTOR AUTHENTICATION SOLUTION
Cut costs with sophisticated multifactor authentication
Save customers time with our multifactor authentication solution—designed to authenticate callers without disruption.
Improve caller experience securely
Verify callers in the IVR or at the agent with a multifactor authentication solution that analyzes call metadata, behavior, and more. Minimize reliance on outdated security methods like OTPs and enhance the customer experience.
Why Pindrop
Serve your customers efficiently without compromising security.
Defend against deepfakes
Our solutions deliver voice security to industry leaders in finance, insurance, and beyond—where dependability and customer satisfaction are essential.
Discover the power of modern tools
Watch the webinar and learn how our unique, multifactor approach can achieve what traditional methods often can’t: an authentication rate of 90%.1
Multifactor authentication solution FAQs
It’s a security solution that authenticates callers without disruption by analyzing voice, audio signals, call metadata, device signals, behavior, and risk—across IVR and live-agent interactions.
By supporting verifying callers quickly and passively, minimizing reliance on outdated methods like KBAs and OTPs, and reducing overall call handle time.
The Pindrop solution authenticates callers at call connection, in the IVR and at the agent, enabling flexible, seamless security across the entire call flow.
The solution evaluates voice analylsis, device signals (such as microphone type, carrier, codec), call metadata, behavior, calling patterns, network, geo-location, and account risk to generate a robust authentication score.
Yes—Nextgen ANI validation helps determine if a caller ID is likely spoofed, so you can spot fraud early or reduce friction for trusted callers.
Enrollment is passive, creating caller profiles with voice, device and behavior analysis in the background to enable faster and more secure authentication on future calls.
Our multifactor approach can achieve an authentication rate of 93%2, increase IVR containment, and reduce average handle time by 45s or more.3
Related research + insights
Access expert research, detailed guides, and practical resources on voice security to strengthen your contact center’s defenses.
Article
Pindrop Named to TIME’s 10 Most Influential Software Companies of 2026
April 28, 20265 minutes read time
