Insurance

Guard your customers’ data + your company’s reputation

Q: What does Pindrop offer for insurance contact centers?

The PindropⓇ platform provides multi-layered voice fraud detection, authentication and deepfake solutions to help guard customer data, protect your brand, and lower fraud and operational costs.

Defend against the rising cost of fraud in your insurance company’s contact center with premier, comprehensive voice fraud detection and authentication solutions.

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Strengthen your most vulnerable channels

Help protect against account takeovers, data breaches at the agent’s leg, and more with fraud and authentication solutions to help preserve your company’s reputation, reduce costly fraud loss, and save on operational costs.

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Minimize account takeover risk

Catch fraudsters attacking vulnerable accounts with fraud detection at every stage of the call.

Reduce losses from false claims

Help stop fraud before it happens by detecting 80% of contact center fraud,1 saving an estimated $2M in annual fraud losses.²

Improve operational efficiency and cost

Authenticate callers before they reach an agent, reducing call time and helping save an average of $4M annually.³

Proven tech for safer banking

Stop fraudsters in their tracks with advanced and efficient multifactor authentication, fraud, and deepfake detection.

Pindrop® Protect

Get near real-time fraud alerts and reduce your average handle time (AHT). Better equip your retail contact center agents with risk assessments for inbound calls.

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Pindrop® Passport

Eliminate time-consuming legacy authentication systems. Enable seamless, effective security measures with a cutting-edge multifactor authentication solution.

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Pindrop® Pulse

Fortify trust and integrity between you and your customers with our industry-leading deepfake detection technology.

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Discover strategies for insurance companies

Learn why fraudsters attack insurance companies, ways to strengthen your security tactics, and the importance of risk-based decision-making.

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Accelerating call times securely

Discover how a large insurance company cut their AHT and saved.

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“Pindrop has helped us tremendously improving the user experience for our callers and is a critical part of our caller authentication ecosystem.”

Pindrop® Customer

Fraud Operations Head, Large Insurance Company

Insurance FAQs

The Pindrop^Ⓡ platform provides multi-layered voice fraud detection, authentication and deepfake solutions to help guard customer data, protect your brand, and lower fraud and operational costs.

It can detect fraud at every stage of the call to catch attempts on vulnerable accounts.

Yes—Pindrop solutions have been found to detect 80% of contact center fraud1 and helping save an estimated $2M in annual fraud losses.²

By authenticating callers at all stages of the call, Pindrop solutions can help reduce call time and have been shown to save an average of $4M annually,² based on a 2022 study from Forrester.

Yes—a large U.S. insurance company saved millions in average handling time savings, and their Fraud Operations Head called the Pindrop solution “a critical part” of their authentication ecosystem. For a different Fortune 500 insurer the Pindrop solution detected 97% of deepfakes. And another Fortune 500 Insurer protected $38M in customer account value with Pindrop.

Sources + disclaimers

¹Fraud detection rate (calculated as fraud detected by Protect as proportion of all confirmed fraud calls) and false positive rate (calculated as % of genuine calls identified as fraud in proportion to all calls) across all Pindrop Protect customers for the full year 2023
²Forrester Consulting: Total Economic Impact of Pindrop, 2022
³Forrester Consulting, Total Economic Impact of Pindrop, 2022

Guard your customers’ data + your company’s reputation