IVR FRAUD DETECTION SOFTWARE

Shut down fraud before it reaches agents

Detect account reconnaissance and add security to your Interactive Voice Response (IVR) system with voice fraud detection that alerts your agents to suspicious activity.

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Turn the IVR into a fraud-fighting asset

Flag potential fraud in real-time while providing efficient self-service options through your IVR. Help protect your contact center without disrupting customer experience.

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Why Pindrop

Secure your business and catch fraud early by using technology to analyze call data and behavior in real-time.

Save time for agents + customers

Create call profiles by using our technology that analyzes metadata and behavior in the background, letting agents and customers focus on resolving calls without interruptions.

Detect risks from multiple signals

Better protect your IVR by identifying suspicious activity early with technology that analyzes metadata, liveness, and behavior patterns—well before fraud occurs.

Identify at-risk accounts promptly

Monitor and link calls to accounts over time, identifying patterns that reveal which accounts may be under fraudster surveillance or at risk for takeover attempts.

Spot overlooked fraud attempts

Uncover hidden risks by re-analyzing past calls using the latest fraud intelligence with Continuous Scoring, creating actionable cases for enhanced security.

Helping to secure IVR systems

Our solutions deliver voice security to industry leaders in finance, insurance, and beyond—where dependability and customer satisfaction are essential.

Pindrop® Protect

Minimize the need for expensive, traditional methods like security questions or OTPs with comprehensive, highly reliable fraud detection tech that provides a single risk score for both the IVR and agent stages of a call.

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Pindrop® Pulse

Fortify your contact center with modern deepfake detection technology designed to work with our multifactor authentication and fraud detection solutions. Get liveness scores to determine if a caller is human.

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Enhance security through intelligent risk analysis

Learn how detailed analysis of IVR activity, such as call patterns, behavioral anomalies, and interaction trends, can help you identify potential fraud risks before they strike.

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IVR fraud detection solution FAQs

It identifies account reconnaissance and suspicious activity within your IVR and alerts agents so fraud can be stopped before it reaches them.

The Pindrop solution analyzes carrier metadata, liveness, suspicious behavior patterns, and fraud consortium data in real time to flag risky activity well before fraud occurs. The Pindrop solution also uses proprietary Trace™ Technology to identify which accounts fraudsters are trying to access so that organizations can monitor those accounts in real time and prevent fraud.

No, the Pindrop solution analyzes audio and extracts necessary features in the background without disrupting the conversation or call flow. Risk signals are surfaced directly to the agent in real time so that they can take necessary action only when required.

Yes, it monitors and links call activity to accounts to reveal patterns that indicate surveillance or takeover attempts.

Yes, Continuous Scoring leverages “fraud look-back” to re-evaluate historical calls using the latest fraud intelligence and surface overlooked fraud attempts.

Pindrop® Protect and Pindrop® Pulse together help defend the IVR from account reconnaissance, data mining, and account takeover attempts with multifactor risk signals.

Agents receive alerts and risk insights before engaging with the call, helping minimize reliance on traditional checks like security questions or OTPs.

Shut down fraud before it reaches agents

Turn the IVR into a fraud-fighting asset