Pindrop® Protect
Achieve higher fraud detection + lower losses
Reduce fraud and better protect customer accounts with near real-time fraud risk assessments.
Introducing Fraud Assist
Turn hours of case work into minutes with the first AI agent for phone fraud investigations.*
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Analysis at every call stage
Fraud prevention doesn’t have to come at the cost of efficiency or customer trust. Pindrop® Protect provides a single, comprehensive risk score for each call, starting in the Interactive Voice Response (IVR) and continuing through the agent call stage.1
“When we went to executive management, their question was, ‘How many additional heads are we going to need?’ Our answer? None.”
Director of Fraud Management, First National Bank Omaha
Steve Furlong
Read the case study
Why Pindrop
Achieve robust security without disrupting the customer experience.
Layered tech for stronger protection
Equip your team with advanced tools to help uncover and stop fraud at every stage.
How you can better uncover fraud
Learn more about fraud detection, the importance of advanced risk analysis tools, and how to reduce fraud losses at your business’s contact center.
Pindrop® Protect FAQs
Pindrop® Protect is a multifactor fraud detection solution for contact centers that provides real-time risk assessments and a single risk score per call to help reduce fraud and help protect customer accounts.
It layers voice, device, metadata, and behavior analysis, evaluates suspicious activity in the IVR and with agents, and leverages a fraud consortium to flag suspicious calls.
Risk scoring starts at call connection, continues in the IVR, and can continue through the agent stage. Evaluation also continues after the call ends with “fraud look-back” and Agentic AI-driven case investigation to uncover hidden patterns or emerging threats.
Pindrop customers have seen an 80% fraud2 detection rate, under 0.5% false positives4, and an average of $5.5M3 in savings over three years in a sample of customers.
Continuous Scoring reanalyzes past calls with new fraud intelligence to automatically surface additional cases, uncovering up to 22%6 more fraud.
Fraud Assist is an add-on to Pindrop® Protect that serves as an AI agent for phone fraud investigations, helping resolve more cases in less time without increasing headcount.
Pindrop® Protect uses passive risk assessment and can reduce reliance on security questions or OTPs, helping maintain a smooth caller experience.
Yes—by analyzing IVR reconnaissance and bot behavior while using Trace™ Technology to link suspicious calls to the specific accounts they are attempting to access.