Transform contact center security with advanced biometrics
Rid your contact center of expensive and ineffective security. Invest in an advanced voice biometrics solution that can save time and better protect your organization and your customers’ information.
Why Pindrop
Help boost confidence and better guard your customers’ data with a voice biometrics solution.
Cut down authentication costs
Reduces agent-handled authentication costs by leveraging voice match with device, behavior, and metadata for a robust risk analysis.
Eliminate distractions
Matches the caller’s voice to their enrolled voice profile in the background without requiring caller or agent action. This keeps calls focused on what matters.
Enroll callers in seconds
Creates a voice profile in seconds and authenticates returning callers just as quickly, saving time for everyone on the call.
Save agents + customers time
Improves customer satisfaction and call efficiency with passive voice analysis that doesn’t compromise security.
Stop deepfake attacks early
Detects deepfakes with 99.2%1 accuracy, preventing fraud losses of up to $5.1M2 and protecting your business from advanced threats.
Helping to secure contact centers
Our solutions deliver voice security to industry leaders in finance, insurance, and beyond—where dependability and customer satisfaction are essential.
Pindrop® Protect
Minimize the need for expensive, traditional methods like security questions or OTPs with comprehensive, highly reliable fraud detection tech that provides a single risk score for both the IVR and agent stages of a call.
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Pindrop® Passport
Legacy authentication systems are time-consuming for your agents and customers. Enable seamless, highly effective security measures with an advanced multifactor authentication solution.
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Pindrop® Pulse™ Tech
Fortify your contact center with modern deepfake detection technology designed to work with our multifactor authentication and fraud detection solutions. Get liveness scores to determine if a caller is human.
Learn MoreGain valuable insights in fraud detection
Explore data-driven solutions to help protect your business and customers from sophisticated fraud while staying informed on evolving tactics.
Related research + insights
Access expert research, detailed guides, and practical resources on voice security to strengthen your contact center’s defenses.
