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WEBINAR

Authentication 101: The Basics of Call Center Authentication

Authentication 101: The Basics of Call Center Authentication is part one in a three-part series on authentication in the contact center.

In this first session, we will explore a few key concepts around authentication. We will discuss the pros and cons of the different authentication factors that are recognized in the industry and take a look at the various tools and technologies that are being used for authentication today.

What is authentication?

What it means to identify and verify someone.

The basics of multi-factor authentication.

Your expert panel

Jay Hart

Principal Sales Engineer at Pindrop

Dave Dalebroux

Principal Sales Engineer at Pindrop

Voice security is
not a luxury—it’s
a necessity

Take the first step toward a safer, more secure future
for your business.