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ON-DEMAND WEBINAR

Resurgence of Fraud in Contact Centers: Latest Tactics and Vulnerabilities

Fraud is surging back in contact centers. In 2022 as the pandemic era government payouts dried up and economic uncertainty took hold, fraudsters started to return to their familiar hunting grounds; socially engineering contact center agents. Only this time they are armed with people’s personal data acquired from dark web data breaches and smishing attempts. As a result, the fraud call rate is up by 40% in 2022 and the trend is expected to continue in 2023.

The connection between the current economic landscape and the escalating risks of fraud

How fraudsters have returned to their traditional methods of manipulating contact center agents

How the dark web is a thriving ecosystem for intelligence and data sharing, becoming more sophisticated as it grows

How fraudsters are advancing and becoming more sophisticated in their tactics to breach the agent leg

Your expert panel

Shawn Hall

VP, Product, Research and Engineering, Pindrop

Voice security is
not a luxury—it’s
a necessity

Take the first step toward a safer, more secure future
for your business.