Multifactor Authentication and Fraud Detection with Our Five9 Integration

Are you confident in the security measures in place in your contact center? Malicious actors are increasingly targeting call centers in a bid to steal

Discussions surrounding the authenticity of content and claims of AI-generated media often occur with a very low bar of scientific analysis. To help establish a

Call centers have changed significantly in the past two decades, considering the sheer amount of new technologies that have been introduced.  Now, we stand on

A contact center’s profitability and effectiveness depend on the agents’ productivity. Historically, contact centers have been regarded as cost centers, there to support operations and

In a research paper 1co-authored with David Looney to be presented at the International Conference on Acoustics, Speech and Signal Processing (ICASSP) in Seoul, South

Several of our customers have asked Pindrop if our recently launched deepfake detection product, Pindrop® Pulse, can detect synthetic content generated by OpenAI’s1 new Voice

Ensuring cybersecurity is front and center for companies is now a non-negotiable task. That’s why Pindrop released quarterly insider sessions to check in and ensure

The FTC (Federal Trade Commission) held its sixth Voice Cloning Challenge under the America COMPETES Act to drive innovation in voice cloning detection for protection

Digital security is a constantly evolving arms race between fraudsters and security technology providers. In this race, fraudsters have now acquired the weapon of Artificial

Paul Carpenter, a New Orleans Street magician, wanted to be famous for fork bending. Instead, he made national headlines on CNN when he got wrapped