Year In Review: How Pindrop Product Teams Innovated for the Future

Call centers take thousands of calls each day, and even the tiniest of slip-ups could result in negative reviews and loss of goodwill.  Managing call

Contact centers are under significant pressure to manage calls efficiently, especially as volumes begin to rise. Customer authentication is obviously a big priority and is

Productive agents are able to take on more calls, satisfy client asks faster, and improve your CSAT scores, all of which ultimately result in improved

Efficiency plays a critically important role in providing quality service. When someone picks up the call and contacts customer service, they’re technically looking for a

Pindrop is at the forefront of voice security innovation, especially in combating the sophisticated threats introduced by deepfake technology. We’re proud to present the Pindrop®

Singapore will increase security regarding deepfake scams in the future. Dr. Tan Wu Meng (Jurong GRC) said the issue of deepfakes is a serious matter

Are you confident in the security measures in place in your contact center? Malicious actors are increasingly targeting call centers in a bid to steal

Discussions surrounding the authenticity of content and claims of AI-generated media often occur with a very low bar of scientific analysis. To help establish a

A contact center’s profitability and effectiveness depend on the agents’ productivity. Historically, contact centers have been regarded as cost centers, there to support operations and

In a research paper 1co-authored with David Looney to be presented at the International Conference on Acoustics, Speech and Signal Processing (ICASSP) in Seoul, South