The power of Pindrop® Solutions in Genesys Cloud CX
It’s time to protect your business with technological solutions designed to help detect fraud, authenticate callers, and spot deepfakes.
Genesys Cloud CX™ empowers over 8,000 organizations with over 1.5 million agents across more than 100 countries to enhance loyalty and business outcomes by delivering exceptional experiences for both customers and employees. Genesys customers can leverage Pindrop® Technologies to combine audio, voice, metadata analysis and deep learning AI with a proprietary fraud risk database—enabling friction-free authentication and fraud detection across the phone channel.
As a Premium App Partner in the Genesys AppFoundryⓇ, we’ve dedicated extensive development resources to ensure that Genesys CloudTM customers can seamlessly and easily integrate our advanced voice security solutions. With our new AudioHook integration for Genesys Cloud VoiceTM, alongside the option to use PindropⓇ Solutions with Bring Your Own Carrier (BYOC), we provide flexible, cutting-edge security solutions tailored to diverse business needs. This integration opens a vast global market, enabling Genesys customers to leverage PindropⓇ Solutions to help secure and streamline their contact center operations.
Deepfakes are a rising fraud threat for contact centers. That’s why it’s imperative to deploy a comprehensive solution that can detect fraud at various points in the contact center experience, authenticate callers, and analyze audio for synthetic voice. Pindrop Solutions offer this–all within your existing Genesys Cloud environment.
Our offerings
If you already use Genesys Cloud to manage your contact center experience, you can add Pindrop Solutions with ease. Here’s an overview of our solutions:
PindropⓇ PulseTM Technology
Fortify trust and integrity between you and your customers with our industry-leading deepfake detection technology. Independently tested with a 96.4% accuracy rate, according to an NPR study on audio deepfake detection.
PindropⓇ Passport
Legacy authentication systems are time-consuming for your agents and customers. With cutting-edge multi-factor authentication that can passively authenticate in the IVR or at the agent, you can fortify your contact center with more effective, seamless safety measures.
Why Pindrop?
Pindrop Solutions are industry-leading voice security tools with proven results. From fraud detection to spotting deepfakes to authenticating callers, our technology is helping stop fraudsters in their tracks.
With our partnership with Genesys, you can implement these tools seamlessly–bringing important, thorough call analysis to your agents’ screens.
To learn more about our product integration and solutions, request a demo with a member of our team.
