Secure your contact center with the best
Help prevent fraud by deploying advanced technology—that layers to deliver powerful fraud detection, deepfake detection, and authentication.
Asking questions to combat fraud
Our technologies aim to answer five key questions—breaking down complex solutions to these core capabilities: voice, device, behavior, risk, and liveness.
Is this the right voice?
Authenticates callers with voice analysis that adapts to vocal variations and background noise.
Is this the right device?
Analyzes device signals like caller ID and carrier metadata to make it easier to block fraud and reduce account takeovers.
Are the behaviors suspicious?
Uses info like robotic dialing, unusual call patterns, and frequent login attempts to evaluate calls.
Are you interacting with the right person?
Leverages info like behavior, call metadata, and device signals to determine a comprehensive risk score.
Is this voice human?
Utilizes voice patterns in IVR systems, on live calls, and from uploaded audio files to detect and stop deepfakes that can deceive and exploit your business.
Instilling voice security
Our solutions are backed with years of research in the voice security industry and proven with customers in finance, insurance, and more.
Pindrop® Passport
Legacy authentication systems are time-consuming for your agents and customers. Enable seamless, highly effective security measures with an advanced multifactor authentication solution.
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Pindrop® Protect
Minimize the need for expensive, traditional methods like security questions or OTPs with comprehensive, highly reliable fraud detection tech that provides a single risk score for both the IVR and agent stages of a call.
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Pindrop® Pulse™ Tech
Fortify your contact center with modern deepfake detection technology designed to work with our multifactor authentication and fraud detection solutions. Get liveness scores to determine if a caller is human.
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in voice security
Explore data-driven solutions to help protect your business and<br> customers from sophisticated fraud while staying informed on<br> evolving tactics.
Related research + insights
Access expert research, detailed guides, and practical resources on voice security to strengthen your contact center’s defenses.
