Authenticate before the caller speaks
Save time by authenticating early with Toneprinting® technology, which analyzes tone-based signals from keypresses made in the IVR as part of the overall risk analysis.
Why Pindrop
Reduce call times and strengthen your authentication capabilities with Toneprinting® technology. Our solutions can efficiently characterize a caller’s device and carrier using tone-based signals from every keypress made in the IVR.
Remove barriers for callers
Extract valuable keypress signals from the IVR in the background of a call without creating unnecessary friction for customers.
Verify quickly
Enable multifactor authentication, even in non-speech-enabled IVRs, by combining keypress analysis with Phoneprinting® technology.
Evaluate risk early
Collect early risk intelligence in the IVR and apply this knowledge to help prevent unauthorized access.
Combating fraud every step of the way
Our solutions are backed with years of research in the voice security industry and proven with customers in finance, insurance, and more.
Pindrop® Passport
Legacy authentication systems are time-consuming for your agents and customers. Enable seamless, highly effective security measures with an advanced multifactor authentication solution.
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Pindrop® Protect
Minimize the need for expensive, traditional methods like security questions or OTPs with comprehensive, highly reliable fraud detection tech that provides a single risk score for both the IVR and agent stages of a call.
Learn MoreRelated research + insights
Access expert research, detailed guides, and practical resources on voice security to strengthen your contact center’s defenses.
