Simplify security + preserve trust
Voice fraud can take many forms and can happen at any stage—from the IVR to the agent. Voice analysis pairs with our solutions’ other capabilities to authenticate callers, detect threats early, and help protect accounts while maintaining a smooth and reliable experience.
A smarter approach to voice
Safeguard customer accounts and enhance interactions with voice analysis, a powerful layer in our suite of security solutions.
Precision across calls
Rely on highly accurate authentication–no matter the environment–with voice analysis that adapts to vocal variations and background noise.
Speed without compromise
Verify callers in seconds, reducing delays and keeping customer interactions smooth.
Designed to scale + protect
Detect fraud and manage increasing call volumes—with little effort and high accuracy.
How it works
Pindrop® voice analysis technology uses advanced tools to deliver actionable insights.
Deep Voice® Engine
Authenticate callers quickly and detect fraud early by analyzing over 250 vocal characteristics.
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Negative voice
Detect attempts from an unenrolled voice to access your customers’ accounts.
“Bring Your Own Voice”
Move over existing enrollments and securely authenticate while minimizing transition time, operational disruption, and customer friction.
Voice mismatch
Detect potential fraud by identifying when a caller’s voice doesn’t match an enrolled profile, enabling proactive security measures like step-up authentication.
Gain valuable insights in voice security
Explore data-driven solutions to help protect your business and customers from sophisticated fraud while staying informed on evolving tactics.
Instilling voice security
Our solutions are backed with years of research in the voice security industry and proven with customers in finance, insurance, and more.
Pindrop® Passport
Legacy authentication systems are time-consuming for your agents and customers. Enable seamless, highly effective security measures with an advanced multifactor authentication solution.
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Pindrop® Protect
Minimize the need for expensive, traditional methods like security questions or OTPs with comprehensive, highly reliable fraud detection tech that provides a single risk score for both the IVR and agent stages of a call.
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Pindrop® Pulse™ Tech
Fortify your contact center with modern deepfake detection technology designed to work with our multifactor authentication and fraud detection solutions. Get liveness scores to determine if a caller is human.
Learn MoreRelated research + insights
Access expert research, detailed guides, and practical resources on voice security to strengthen your contact center’s defenses.
