Senior Backend Engineer – Core Platform

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We’re leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you’ll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We’re not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do

As a Senior Software Engineer, you will play a critical role in the development, deployment, and maintenance of software applications and systems. You will be responsible for contributing to complex software projects, providing technical expertise, and working with a team of talented engineers. You will expand capabilities, bring new solutions to market. As a member of the Core ISP (Integrated Services and PIN) platform team you will be responsible for systems which enable customer calls to be analyzed for risk and fraud.

Software Development

• Design, develop, test, and maintain our complex software applications, ensuring high-quality code (Golang and Python) and adherence to best practices. 
• Play a critical role in the development and maintenance of our software products by designing, building, evolving, and scaling state-of-the-art solutions for the Pindrop platform.
• Be responsible for the operational excellence of our services through continual improvement projects, and participation in the on-call rotation.

Deployment & Automation

• Design, implement, and manage continuous integration/continuous deployment (CI/CD) pipelines for automated deployment.
• Automate the build, deployment, and configuration of cloud infrastructure.
• Collaborate with development teams to ensure successful deployment of applications in various environments (dev, staging, production).
• Infrastructure as Code (IaC).
• Utilize tools like Terraform (preferred), Ansible, or CloudFormation to define and manage infrastructure as code.
• Ensure infrastructure is scalable, highly available, and secure.

Cloud Management

• Deploy and manage cloud services, with proficiency in AWS,, GCP, or other cloud platforms.
• Ensure cloud infrastructure is optimized for performance, cost-efficiency, and security.

Security & Compliance

• Implement security best practices in all stages of development and deployment, ensuring applications and infrastructure meet compliance standards.
• Maintain and manage SSL certificates, access control, and data encryption.
• Part of On-call rotation with night/weekend work required

Who you are

• You have strong verbal and written communication skills
• You enjoy working within a collaborative environment across multiple departments
• You love solving hard problems and finding ways to improve the efficiency of processes
• You have a proven track record of providing stable and secure code in production environments
• You are able to contribute to the feature development in the platform/product with minimal supervision
• You can deliver production ready code from start to finish with an eye towards performance, scale and security
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees”

Your skill-set 

Technical Expertise

• 8-10+ years of experience in Development, DevOps or a related field
• Strong experience with Golang and Python
• Strong experience with CI/CD tools like Jenkins, Github CI, etc
• Hands-on experience with containerization (Docker, Kubernetes)
• Experience with AWS or GCP cloud platforms (ideally both).Familiarity with version control systems (Git preferred)
• Familiarity with Infrastructure as code tools such as Terraform (preferred), or other tools
• Experience operating production systems at scale

Problem Solving

• Strong analytical skills and ability to troubleshoot and resolve complex issues
• Ability to quickly adapt to changing technologies and architectures

Soft Skills

• Good communication and collaboration skills
• Detail-oriented with a strong commitment to delivering high-quality work
• Ability to work independently and in a fast-paced environment

Nice to Haves

• Certifications in AWS or GCP
• Experience with Kubernetes orchestration
• Familiarity with Agile and DevOps practices

What’s in it for you 

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence – but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

Pindrop is a medium sized company in uber growth mode. Joining our team now means that you will have substantial growth opportunities through being challenged but supported. You will work amongst some of the brightest engineers in the machine learning and artificial intelligence space while being able to utilize cutting edge technologies.

Within 30 days you’ll

• Understand and know the product architecture as well as system design.
• Ramp up on development process.
• Build relationships with others on the team.
• Participate in the grooming and planning meetings.
• Pick up a small bug fix or code implementation/testing project.
• Complete onboarding and attend New Employee Orientation sessions with other Pindroppers!

Within 60 days you’ll

• Actively participate in the team meetings
• Start working on a bigger project/feature
• Deliver small code changes going through the complete SDLC

Within 90 days you’ll

• Able to pick up any tasks coming out of the planning meetings
• Drive some of the task breakdown in grooming and planning meetings
• Deliver a major feature design or implementation
• Teach us something new

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2025 where the entire company rests and recharges!
• Generous health and welfare plans to choose from – including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave – Equal for all parents, including birth, adoptive & foster parents
  • One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• Recurring monthly home office allowance
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate – We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life – We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence – We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company – Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference – Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

The position is still being considered if this posting is still available online.

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