Pindrop is recognized for enabling and delivering success in helping organizations reimagine their customer experiences in 2023.
ATLANTA, GA, February 07, 2024 – Pindrop has been named the 2023 ISV Solution of the Year by Five9, the provider of the Intelligent CX Platform. The Five9 2023 Global Partner Awards recognize the achievements of the Five9 global ecosystem of channel partners, systems integrators, strategic alliance partners, and Independent Software Vendors (ISVs).
For the past two years, Pindrop has partnered with Five9 to authenticate inbound callers to its contact center quickly and efficiently, while helping to catch and stop fraud attacks. As AI and deepfake technologies advance, there has been a decline in consumer trust regarding protection from fraud. Businesses need to have robust security measures in place like multi-factor authentication, advanced identity verification and real-time liveness detection to safeguard their organization and customer data.
“Pindrop’s partnership and pre-built integration with Five9 not only allows us to intervene when a fraud attack occurs, but also helps Five9 customers adapt to new challenges and maintain consumer trust.” ~ Sumant Mauskar, VP of Partners & Alliances, Pindrop
“Our partners consistently provide a high level of value to Five9 and our joint customers. The continued growth we have experienced over the last several years would not have been possible without the global reach and stellar performance of our partners,” said Jake Butterbaugh, Senior Vice President, Global Partners. “These partner award winners represent the best of the best. We are so happy to recognize them and are humbled and inspired by their commitment to Five9 and to delivering outstanding CX. Congratulations, Pindrop, on your well-deserved recognition.”
To learn more about how Pindrop and Five9 can provide you with a safer, more secure contact center experience, visit us here.
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About Pindrop:
Pindrop’s solutions are leading the way to the future of voice by establishing the standard for identity, security, and trust for every voice interaction. Pindrop’s solutions protect some of the world’s biggest banks, insurers, and retailers using patented technology that extracts intelligence from every call and voice encountered. Pindrop solutions help detect fraudsters and authenticate genuine customers, reducing fraud and operational costs while improving customer experience and protecting brand reputation. Pindrop, a privately held company headquartered in Atlanta, GA, was founded in 2011 by Dr. Vijay Balasubramaniyan, Dr. Paul Judge, and Dr. Mustaque Ahamad and is venture-backed by Andreessen Horowitz, Citi Ventures, Felicis Ventures, CapitalG, GV, IVP, and Vitruvian Partners. For more information, please visit pindrop.com.
About Five9
Five9 is on a mission to Bring Joy to CX™. The Five9 Global Partner program and its 1,400+ members deliver excellence, integrity, and solutions that enable our joint customers to deliver exceptional customer experiences. The Five9 Intelligent CX Platform is a leading AI-powered CCaaS solution that elevates contact center performance by empowering managers with actionable insights and intelligence, personalize customer experiences with self-service and their choice of channel to communicate, elevating businesses to deliver results ensuring the delivery of joyful agent and customer experiences.