Privacy
Table of Contents
Click here to refuse or accept cookies.
Last updated: July 7, 2023
INTRODUCTION
Pindrop (“Pindrop,” “we,” “us,” or “our”) is a leading provider of authentication and anti-fraud solutions for enterprise-level businesses across a variety of sectors. We value your privacy and in this Privacy Policy (“Policy”), we describe how we collect, use, and disclose personal information that we obtain about visitors to our website, Pindrop.com (the “Site”). By visiting the Site, you agree that your information will be handled as described in this Policy. Your use of our Site, and any dispute over privacy in connection therewith, is subject to this Policy and our Terms of Service, including its applicable limitations on damages and the resolution of disputes. The Pindrop Terms of Use are incorporated by reference into this Policy.
When our customers purchase our authentication and anti-fraud solutions, our solutions may process the information of individuals at our customers’ direction on their behalf. Where Pindrop is acting as a service provider or processor to our customers, our customer’s privacy policy and/or their agreements with their clients and consumers will dictate the scope and manner of processing, not this Policy.
If you are a California resident, please be sure to review the Notice at Collection and Privacy Policy for California Residents for important information about the categories of personal information we collect and disclose and your rights under California privacy laws, as well as our “Do Not Sell or Share My Personal Information” link in the footer of our website.
PERSONAL INFORMATION WE COLLECT ABOUT YOU
Through our Site, we collect personal information from you directly, from third parties, and automatically through your use of our Site.
Personal Information We Collect Directly. We may collect personal information from you when you request information from us, such as reports or whitepapers, when you submit an employment application, or when you otherwise contact us. The type of personal information that we may collect varies depending upon how you contact us. In this capacity, we typically collect the following types of personal information: your name, email address, phone number, job title, and information about your company.
Additionally, if you apply for employment with Pindrop through our Site, we collect your name, contact information, and any information that you include on your resume or CV; as part of your application, you may also provide us with information such as your LinkedIn profile URL and your personal website’s URL. When you are applying for a position in the United States (“US”), you may also provide information to help us comply with US employment law, including information about your sex, gender and race, veteran status, and any disabilities you may have.
Information We Collect Automatically. When you use our Site, we and other third parties may automatically collect the following information about your use of our Site through cookies, web beacons, and other technologies: your domain name; your browser type and operating system; web pages you view; links you click; your Internet Protocol (“IP”) address; the length of time you visit our Site and/or use our services; and the referring URL or the webpage that led you to our Site. We may combine this information with other information that we have collected about you, including, where applicable, your user name, name, and other information.
Additionally, the Site uses cookies and other technologies, some of which are provided by third parties, to collect browsing and activity information and to record your interactions with this Site. We and these third parties use this information to understand how users interact with the Site, to enable certain features and functionality, to analyze an improve our Site, to personalize user experiences, to reach you with more relevant content and advertising, and for security and fraud prevention purposes.
For more information, please see our section on cookies, below.
HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information for the following purposes:
- To provide our services to you, to communicate with you about our services, to respond to your inquiries, and for other customer service purposes.
- To tailor the content and information that we may send or display to you, for personalized help and instructions, and to otherwise personalize your experiences while using the Site and services available via the Site.
- For marketing and promotional purposes. For example, we may use your email address to send you news and newsletters, special offers, and promotions, or to otherwise contact you about solutions or information we think may interest you or your company. We may also use the information that we learn about you to assist us in advertising our services on third-party websites and in other forums.
- To better understand how users access and use our Site and services (both on an aggregated and individualized basis), in order to improve our Site and respond to user desires and preferences, and for other research and analytical purposes. We also may use it in order to comply with applicable legal obligations, including responding to a subpoena or court order.
- Finally, we may use it where we believe it is necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, or violations of our Terms of Service or this Policy.
HOW WE SHARE YOUR PERSONAL INFORMATION
We may share your personal information with the following entities:
- Related Entities. We may disclose the personal information we collect from you to our related entities or subsidiaries. However, if we do so, their use and disclosure of your personal information will be subject to this Policy.
- Service Providers. We disclose the personal information we collect from you to third-party vendors, contractors or agents who perform functions on our behalf.
We may also share personal information in the following circumstances:
- Business Transfers. If we are or may be acquired by or merged with another company, if some or all of our assets are transferred to another company, or as part of a financing or bankruptcy proceeding, we may transfer the information we have collected about you to the other company.
- In Response to Legal Process. We may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.
- To Protect Us and Others. We may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Service or this Policy, or as evidence in litigation in which Pindrop is involved.
- Aggregate and De-Identified Information. When you use our Site, we may share aggregate or de-identified information about users with third parties for marketing, advertising, research or purposes.
COOKIES AND OTHER TECHNOLOGIES
We and third-party providers use cookies and other tracking mechanisms to track information related to your use of our Site. We may combine this information with other information we collect from you.
Cookies. Cookies are alphanumeric identifiers that are transferred to your device through your browser. Some cookies allow us to make it easier for you to navigate our Site, while others are used to allow us to track your activities related to our Site. There are two types of cookies: session and persistent cookies.
Session Cookies. Session cookies exist only during an online session. They disappear from your device when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you during a session. This allows us to process your online transactions and requests and verify your identity, after you have logged in, as you move through our Site.
Persistent Cookies. Persistent cookies remain on your device after you have closed your browser or turned off your device. Persistent cookies are used, for example, to track information about user activity, and to display advertising, perform analytics and conduct measurement on third-party sites.
Disabling Cookies. Most browsers automatically accept cookies but, if you prefer, you can edit your browser options to block them in the future. On most browsers, the Help portion of the toolbar will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies will be able to browse certain areas of the Site, but some features may not function properly.
Clear GIFs, Pixel Tags and Other Technologies. Clear GIFs are tiny graphics with a unique identifier that are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our Site to, among other things, track the activities of Site visitors, help us manage content, and compile statistics about Site usage. We and third-parties also use clear GIFs in HTML emails, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
Third-Party Analytics. We use automated technologies provided by third parties, such as Google Analytics, to evaluate usage of our Site. You can download the Google Analytics Opt-out Browser Add-on to manage how your information used by Google Analytics at https://tools.google.com/dlpage/gaoptout. We also may use other, third-party provided analytic means to evaluate our Site. We use these tools to help us improve our Site, performance, and user experiences. The entities providing these tools may use cookies and other tracking technologies to perform their services.
Cross-Device Tracking. We and our providers may use the personal information we collect about you within our Site and services and on other third-party websites and services to help us and other third parties identify other devices that you use (e.g., a mobile phone, tablet, other computer, etc.) to interact or engage with us or the Site.
Do-Not-Track. Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies); you also may opt out of targeted advertising by following the instructions in the “Third-Party Ad Networks” section.
More information about managing cookies can be found in our cookie preference center available here:
THIRD-PARTY AD NETWORKS
We use third parties such as network advertisers, analytics and measurement companies, social media companies and others to serve advertisements on third-party websites or other media (e.g., social networking platforms). This enables us and these third parties to target advertisements to you for products and services in which you might be interested. Third-party ad network providers, advertisers, sponsors and/or traffic measurement services may use cookies, JavaScript, web beacons (including clear GIFs), and other tracking technologies to analyze and measure the effectiveness of their ads and to personalize advertising content to you. These third-party cookies and other technologies are governed by each third party’s specific privacy policy rather than this Policy.
Users in the US may opt out of many third-party ad networks. For example, you may go to the Digital Advertising Alliance (“DAA”) Consumer Choice Page for information about opting out of interest-based advertising and your choices regarding use of your information by DAA companies.
Opting out from one or more companies listed on the DAA Consumer Choice Page will opt you out from those companies’ delivery of interest-based content or ads to you, but it does not mean you will no longer receive any advertising through our Site or on other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing (i.e., contextually based ads). Also, if your browsers are configured to reject cookies when you opt out on the DAA, your opt-out may not be effective. Additional information is available on the DAA’s website at https://youradchoices.com/.
THIRD-PARTY LINKS
Our Site may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites.
SECURITY
We have implemented commercially reasonable precautions designed to protect the information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Please be aware that no data security measures can guarantee 100% security.
You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.
CHILDREN
The Site is not for use by children, and Pindrop does not knowingly collect, store, share, or use personal information from children. If you are a parent(s) or guardian(s) and your child has provided us with information, please notify Pindrop us, and we will delete all such information.
PRIVACY CHOICES
SMS and Emails. Where lawful to do so, and subject to your consent where required, we may communicate with you by SMS and email to tell you about our solutions and services. If you wish to opt out of receiving marketing communications, please use the ‘unsubscribe’ link provided in our emails or text the STOP number in our SMS, or otherwise contact us directly.
Promotional Email. We may send periodic promotional or informational emails to you. You may opt out of promotional emails by following the opt-out instructions contained in the email. If you opt out of receiving promotional emails about recommendations or other information we think may interest you, we may still send you emails about your account or any services you have requested or received from us.
Industry ad choice programs. You can control how participating third-party ad companies use the information that they collect about your visits to our websites and use of our mobile applications, and those of third parties, in order to display more relevant targeted advertising to you. Users in the US can obtain more information and opt out of receiving targeted ads from participating third-party ad networks at aboutads.info/choices (Digital Advertising Alliance). You may also download the DAA AppChoices (https://youradchoices.com/appchoices) tool in order to help control interest-based advertising on apps on your mobile device.
If you are a California resident, please be sure to review the section Privacy Notice for California Residents, also available at https://www.pindrop.com/privacy/privacy-notice-for-california-residents.
CONTACT US
If you have questions about the privacy aspects of our Site or would like to make a complaint, please contact us at: [email protected]
CHANGES TO THIS POLICY
This Policy is current as of the Effective Date set forth below. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our Site. If we make any changes to this Policy that materially affect our practices with regard to the information we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Site.
Prior versions of Pindrop’s privacy statements can be made available upon request by emailing [email protected].