Privacy Notice for California Residents

Last updated: March 26, 2025

NOTICE AT COLLECTION AND PRIVACY POLICY FOR CALIFORNIA CONSUMERS

This Notice at Collection and Privacy Policy discloses the categories of personal information that we collect and the purposes for which we use and disclose personal information for a business purpose where we are a “business” under the California Consumer Privacy Act (“CCPA”).

Pindrop is a “business,” as defined by the CCPA for the personal information it collects about California residents such as current and prospective business customer’s contact information and website visitor information. When Pindrop receives personal information from or on behalf of our customers, we are a “service provider” as defined by the CCPA. 

Under the CCPA, “personal information” is any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household. It does not include certain other information or publicly available data as defined by the CCPA. This section does not apply to personal information collected, processed, sold, or disclosed that is subject to the federal Gramm-Leach-Bliley Act (“GLBA”) or the California Financial Information Privacy Act.

CATEGORIES OF PERSONAL INFORMATION THAT WE COLLECT, DISCLOSE, AND SELL​ OR SHARE

The chart below describes the categories of personal information Pindrop collects, discloses for a business purpose, and “sells” in circumstances where we act as a “business.”

California privacy laws define a “sale” as disclosing or making available to a third-party personal information in exchange for monetary or other valuable consideration, and “sharing” broadly includes disclosing or making available personal information to a third party for purposes of cross-context behavioral advertising. While we do not disclose personal information to third parties in exchange for monetary compensation, we may “sell” or “share” (as defined by the CCPA) certain technical information, including identifiers such as IP address and information about your browsing and usage of our services, information about how you interact with our ads and certain analytic and measurement information with third party advertising networks, internet service providers, data analytics providers, operating systems and platforms, social networks, and data brokers. We do so in order to improve and evaluate our advertising campaigns and better reach customers and prospective customers with more relevant ads and content. 

We do not sell or share any personal information about individuals who we know are under 16 years old.

 

Categories of Personal Information	Do we collect?	Do we disclose for a business purpose(s)?	Do we “sell”?	Categories of Third Parties to whom we may disclose or “sell” this information
Name, Contact Information, and Other Identifiers: Identifiers such as a real name, address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address	YES	YES	YES	affiliates and subsidiaries advertising networks social networks
Customer records: Identifiers such as a real name, address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address	YES	YES	NO	affiliates and subsidiaries
Purchase History and Tendencies: Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or use histories or tendencies	YES	YES	YES	affiliates and subsidiaries advertising networks social networks
Usage Data: Internet or other electronic network activity information, including, but not limited to, browsing history, clickstream data, search history, and information regarding a resident’s interaction with an internet website, application, or advertisement, including access logs and other activity information related to your use of any Pindrop websites, applications, or other online services	YES	YES	YES	affiliates and subsidiaries advertising networks social networks
Professional or Employment-related Information: Employment history, qualifications, licensing, disciplinary record	YES	YES	NO	affiliates and subsidiaries
Profiles and Inferences: Inferences drawn from any of the information identified above to create a profile reflecting a resident’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, or aptitudes	YES	YES	YES	advertising networks social networks
Audio, Visual, and Other Electronic Data, such as information collected via call recordings (video and audio) when you communicate with our team members, recorded meetings and webinars, photographs, and security camera footage to secure our offices and premises.	YES	YES	NO	affiliates and subsidiaries

PERSONAL INFORMATION WE COLLECT ABOUT YOU

We may collect personal information from you directly, from third parties, and automatically through your use of our Site.

Personal Information We Collect Directly. We may collect personal information from you when you request information from us, such as reports or whitepapers, when you submit an employment application, or when you otherwise contact us. The type of personal information that we may collect varies depending upon how you contact us. In this capacity, we typically collect the following types of personal information: your name, email address, phone number, job title, and information about your company.

Information We Collect Automatically. When you use our Site, we and other third parties may automatically collect the following information about your use of our Site through cookies, web beacons, and other technologies: your domain name; your browser type and operating system; web pages you view; links you click; your Internet Protocol (“IP”) address; the length of time you visit our Site and/or use our services; and the referring URL or the webpage that led you to our Site. We may combine this information with other information that we have collected about you, including, where applicable, your username, name, and other information.

The Site uses cookies and other technologies, some of which are provided by third parties, to collect browsing and activity information and to record your interactions with this Site. We and these third parties use this information to understand how users interact with the Site, to enable certain features and functionality, to analyze an improve our Site, to personalize user experiences, to reach you with more relevant content and advertising, and for security and fraud prevention purposes.

For more information, please see our section on cookies, below.

Additionally, when you communicate with us and/or engage in a meeting with our team members on certain platforms, we may record the audio and video of such meetings, which may constitute biometric information under certain state privacy/biometric laws. We process the data collected for the limited purpose of confirming that you are a real person. 

HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information for the following purposes:

• To provide our services to you, to communicate with you about our services, to respond to your inquiries, and for other customer service purposes.
• To tailor the content and information that we may send or display to you, for personalized help and instructions, and to otherwise personalize your experiences while using the Site and services available via the Site.
• For marketing and promotional purposes. For example, we may use your email address to send you news and newsletters, special offers, and promotions, or to otherwise contact you about solutions or information we think may interest you or your company. We may also use the information that we learn about you to assist us in advertising our services on third-party websites and in other forums.
• To better understand how users access and use our Site and services (both on an aggregated and individualized basis), in order to improve our Site and respond to user desires and preferences, and for other research and analytical purposes. We also may use it in order to comply with applicable legal obligations, including responding to a subpoena or court order.
• To improve and train our artificial intelligence (AI) models used to detect, prevent, or investigate potentially fraudulent activities and/or security threats.
• In support of business transfers. If we or our affiliates are or may be acquired by, merged with, or invested in by another company, or if any of our assets are or may be transferred to another company, whether as part of a bankruptcy or insolvency proceeding or otherwise, we may transfer the information we have collected from you to the other company. We may also share certain personal information as necessary prior to the completion of such a transaction or corporate transactions such as financings or restructurings, to lenders, auditors, and third-party advisors, including attorneys and consultants, as part of due diligence or as necessary to plan for a transaction.
• Finally, we may use it where we believe it is necessary to investigate, prevent or take action regarding illegal activities, potential or suspected fraud, situations involving potential threats to the safety of any person, or violations of our Terms of Service or this Policy.

Retention: We retain your personal information for as long as needed or permitted as described above, based on the reason we obtained it (consistent with applicable law). When deciding how long to keep your personal information, we consider whether we are subject to any legal obligations (e.g., any laws that require us to keep records for a certain period before we can delete them) or whether we have taken any legal positions (e.g., issued any legal holds or otherwise need to preserve the information). Rather than delete your data, we may also deidentify it by removing identifying details. Where we have committed to maintaining and using personal information in a deidentified form, we agree not to reidentify deidentified data except as permitted by applicable law.

HOW WE SHARE YOUR PERSONAL INFORMATION

We may share your personal information with the following entities:

• Related Entities. We may disclose the personal information we collect from you to our related entities or subsidiaries. However, if we do so, their use and disclosure of your personal information will be subject to this Policy.
• Service Providers. We disclose the personal information we collect from you to third-party vendors, contractors or agents who perform functions on our behalf.

We may also share personal information in the following circumstances:

• Business Transfers. If we are or may be acquired by or merged with another company, if some or all of our assets are transferred to another company, or as part of a financing or bankruptcy proceeding, we may transfer the information we have collected about you to the other company.
• In Response to Legal Process. We may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.
• To Protect Us and Others. We may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Service or this Policy, or as evidence in litigation in which Pindrop is involved.
• Aggregate and De-Identified Information. When you use our Site, we may share aggregate or de-identified information about users with third parties for marketing, advertising, research or purposes.

NOTICE OF CALIFORNIA CONSUMER RIGHTS

Subject to certain exceptions, California consumers have the following rights:

• Right to Know (Access & Portability. The right to request: (i) the categories or personal information we collected about you; (ii) the categories of sources from which the personal information is collected; (iii) our business or commercial purposes for collecting, selling, or sharing personal information; the categories of third parties to whom we have disclosed personal information; and (iv) a copy of the specific pieces of personal information we have collected about you
• Right to Delete. The right to delete personal information that a business has collected from you subject to certain exemptions.
• Right to Correct inaccurate personal information that a business maintains about a consumer.
• Right to Opt-Out of the Sale/Sharing of Personal Information. California residents have the right to opt out of the sale or sharing of their personal information by the business.
• Right to Limit the Use or Disclosure of Sensitive Personal Information (“SPI”) by the business if the business uses or discloses SPI for reasons other than those permitted in the CCPA (“SPI Purposes”). Pindrop does not currently use or disclose SPI for reasons other than SPI Purposes; therefore, this right to limit is not currently available to California residents.
• Right Not to Receive Discriminatory Treatment by the business for the exercise of privacy rights conferred by the CCPA, including the right not to be retaliated against for the exercise of their CCPA rights.

METHODS OF SUBMITTING REQUESTS

• Clicking here or go to https://pindrop.com/privacy/submit-a-request to submit an offline request for sales or sharing
• Emailing us at privacy@pindrop.com to submit a request to opt-out of offline sales or sharing
• Our Site responds to global privacy control—or “GPC”—signals, which means that if we detect that your browser is communicating a GPC signal, we will process that as a request to opt that particular browser out of sales and sharing (i.e., via cookies and tracking tools) on our Site. Note that if you come back to our Site from a different device or use a different browser on the same device, you will need to opt out (or set GPC for) that browser and device as well. Please note that your use of our Site may still be tracked by us and/or our service providers; however, the GPC signal does opt out your online personal information from your specific browser from being sold or shared with third parties. For more information on the Global Privacy Control, please visit https://globalprivacycontrol.org/.
• In addition, California residents may opt out of “sale” or “sharing” of their online personal information by us by using our cookie preference manager at Cookie Settings to opt-out their specific browser from the third party tags and cookies on our Site. To exercise your right to opt-out of the “sale” or “sharing” of your Personal Information offline, please complete our webform.

CONSUMER RIGHTS VERIFICATION PROCESS​

When you submit your request, we will take steps to attempt to verify your identity. We will seek to match the information in your request to the personal information we maintain about you. As part of our verification process, we may ask you to submit additional information, use identity verification services to assist us, or, if you have created an account, we may ask you to sign in to your account as part of our identity verification process. 

Authorized agents can make requests on behalf of California residents via the Methods of Submitting Requests section above. Authorized agents will be required to provide proof of their authorization, and we may also require the relevant individual to directly verify their identity and the authority of the authorized agent.

CHANGES TO THIS NOTICE​

This notice is current as of the Effective Date below. We may change this notice from time to time, so please be sure to check back periodically. We will post any changes to this notice on our Site. If we make any changes to this notice that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Site.

If you have questions or concerns about our privacy policies and information practices or would like to request prior versions of Pindrop’s privacy statements, please contact us via email at privacy@pindrop.com.