How it works
Ditch time-consuming and ineffective authentication questions without compromising security. VeriCall® Technology can receive and analyze call metadata directly from your IVR, including phone number, and provide a clear risk score quickly.
Increase confidence in your IVR system
Allow customers to self-serve in the IVR—while monitoring for spoofed or risky calls. Integration is seamless with our lightweight API that works with your existing systems.
Authenticate your customers quickly
Reduce average handle time by removing the need for security questions and OTPs—improving customer experience and call resolution times.
Enhance IVR + agent efficiency
Expand self-service options and increase self-service rates without compromising security—all with technology that better protects your IVR.
Identify risks early
Detects spoofing so you can step-up security for risky calls—helping you protect your customers’ data and your company’s reputation.
Prioritize efficiency + security
VeriCall can help fill the gap in existing authentication systems, providing more accurate and faster ANI validation and spoof detection.
Catch risky calls
Analyzes call metadata for suspicious indicators before the call reaches an agent—helping spot fraud early.
Handle calls faster
Remove the need for time-consuming security questions or OTPs with technology that passively evaluates call metadata in the IVR.
Stay ahead of fraudsters
Better protect against fraud attacks with machine-learning-driven technology that continuously learns and adapts to emerging threats.
Related research + insights
Access expert research, detailed guides, and practical resources on voice security to strengthen your contact center’s defenses.
